Salesforce Administrator

Job Title:         Salesforce Administrator Department:     HQ BI Intelligence Reports To:     Director of Business Intelligence FLSA Status:   Exempt   Position Objective: Reporting to the BI director, Salesforce Administrator will be responsible for day-to-day configuration, support, maintenance, and improvement of the Salesforce platform. You will work closely with management, end-users, and different levels of the organization to make suggestions on how to improve business processes. In addition, this individual will create and maintained detailed business requirements, outlining problems, opportunities, and solutions for our business.     Scope: Salesforce Administrator will be the principal subject matter expert while leading maintenance, strategic enhancements, feature evaluation and implementation, user acceptance testing, technical project implementation, integration efforts, and advanced user support.   Primary Responsibilities:  Serve as primary system administrator for the Salesforce.com environment Handles all functions including user account maintenance, reports and dashboards, workflows and other tasks Complete regular internal system audits and prepare for upgrades Develop and update technical documentation. Manage Salesforce.com data feeds and other integrations Responsible for administrative tasks  such as creating Profiles, Roles, Users, Email Services, Approvals Processes, Workflow Rules, Validation Rules, Reports, Dashboards, Tasks Events Coordinate the evaluation, scope and completion of new development requests Work with our commercial management team to establish suitable processes to support administrative, development, and change management activities Deploys training of new users, and grow the Salesforce.com skill set across the organization Effectively act as the liaison between users, vendors and the application development teams Transform business requirements into functionally useful business intelligence solutions. Work independently with members of the user community to define, guide, and document development requirements Other duties as assigned.   Competencies: To perform the job successfully, an individual should demonstrate the following competencies:   Analytical - Collects and researches data. Reporting - Responds promptly to management and team needs; Responds to requests for updates and progress reports in concise and effective manner. Interpersonal Skills – Has ability to communicate and interact with all levels of management, vendors and project team members. Ethics - Works ethically and with integrity; upholds organizational values.  Maintains confidentiality. Organizational Support - Completes project assignments correctly and on time. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; Monitors own work to ensure quality. Quantity - Meets productivity standards while demonstrating the ability to handle multiple tasks and assignments and complete work in timely manner. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Flexibility – Must be flexible to adjust the work schedule to accommodate permanent or temporary changes in work hours, including late hours, weekends, or holidays to meet business needs.         Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education & Experience: BS Degree in Information Systems, Computer Science, or relevant experience may suffice Minimum of 3 year Salesforce experience Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Saleforce.com Admin certified Strong understanding of Dashboard development and structure Sales Cloud, Service Cloud and Developer certifications preferred Proven ability to design and implement new processes and facilitate user adoption Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong understanding of Salesforce.com best practices and functionality Strong data management abilities A demonstrated ability to understand and articulate complex requirements Project Management experience preferred Expert using common toolsets such as MS Excel including Pivot tables, Power Pivot, and Excel data models. Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Working knowledge of BI systems such as Power BI and/or Tableau Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange   Knowledge, Skills & Abilities: Excellent written, verbal, and documentation skills, excellent interpersonal and customer service skills. Motivated self-starter who can handle problems with minimal supervision. Flexible managing multiple assignments and be proficient in managing priorities. Strong team player skills, with a collaborative, solution-driven mentality.   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to sit; use hands to manipulate, handle, or feel; reach with hands and arms and talk and hear. The employee is occasionally required to stand; walk and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 20 pounds.   Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.   Not Exclusive: The duties outlined in this document are not limited to what is presented and are not exclusive.  You may be asked from time to time to perform additional duties by your supervisor or another member of management.

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