What are the responsibilities and job description for the Bellman position at HP Hotels?
Your job as a Bellman is an important role because you make our hotel feel like home. If you have a "Passion for Perfection" and a "Passion for Service", this job is for You! Our Bellman makes sure each guest has an enjoyable and comfortable stay.
As Bellman, you will:
- Escort guests and assist with luggage to and from guestrooms. Explain features of guestrooms to guests.
- Deliver items such as packages, faxes, luggage to guestrooms. Deliver laundry, packages, and/or run errands.
- Provide travel directions and information on property events and promotions.
- Greet arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate.
- Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
- Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.
- Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems.
- Greet guests with a warm and friendly smile each and every day.
Fundamental Requirements
Prior experience as a Bellman is helpful. To be successful, you will need basic English communication skills. This job requires standing and walking 100% of the time, regularly bending, and ability to lift/carry items up to 100 pounds. We administer pre-employment drug testing and background checks.
We Make A Meaningful Difference In The
Lives Of Our Team Members, Who In Turn
Deliver Memorable Customer Experiences And
Produce Exceptional Results For Our Owners
EOE