Global Account Manager

HP Inc.
Alpharetta, GA Full Time
POSTED ON 6/29/2023 CLOSED ON 11/14/2023

What are the responsibilities and job description for the Global Account Manager position at HP Inc.?

The Global Account Manager (GAM) manages key accounts as an overall account lead responsible for the complete PIB Industrial portfolio, with particular focus on Solutions & Services. Drives strong business performance and manages 1 or 4 accounts spanning multiple account teams, business units and countries. Builds and sustains executive-level relationships, manages account-level profitability and drives growth in HW Supplies, Solution & Services. Effectively manages and orchestrates the activities of matrix resources required to deliver superior client loyalty. Reports outside the country sales organization but works with and orchestrates local sales resources.

Client/Account Relationship

*Serves as the overall HP lead for assigned account(s) focusing on all solutions and breakthrough deals of strategic importance
*Provides a single face to customers to all Industrial solutions portfolio while representing all aspects of services, products, and solutions
*Builds and sustains strong relationships with C-level and other key Business and operation executives worldwide
*Actively engages Executive Sponsor and other Senior HP Executives to build strategic relationships which ensure long-term business opportunities for HP

Business Management

*Develops and is accountable for customer key performance indicator (KPI) focusing on longer term customer experience and growth parameters. Drives account team to execute corrective measures where lacking
*Helps drive the technology footprint in the account, acts as business partner to the senior executives being an "extension" of the customer's business management team.
*Leads BU activity in support of net new installation & ramp up as well as escalations, and customer communication.

People Management

*Manages a virtual team of Account executives, Solutions Arc, ASM, presales and product/service specialists across regions.
*Coaches account team members to enable broader and deeper client engagement.
Team Structure

*Reports to Global Head, Industrial Strategic Accounts; Indirect report into regional GTM leadership
*Supported by Regional Account Manager, Solutions Account Manager, ASM, CSM, ISR, Technical Presales Consultants
Key Interaction
*Customer: CEO, COO, CIO, Business Development Directors, Divisional Presidents, Global Procurement.
*Third Party: Channel Partners, media and solution partners,
*Internal: Executive Sponsor, Account Manager, Solutions Arc, GBU, country and regional leadership, Marketing, Operations, other internal stakeholders as appropriate

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About HP

You're out to reimagine and reinvent what's possible-in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!


HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

 

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