HP Page Wide Industrial is a scalable large format high speed printing solution. As a remote service engineer you will support the customer to maximize equipment uptime. Remotely resolve press issues by having a secure remote connection to the customer.
Responsibilities:
Successfully resolve technical issues with high degrees of complexity (hardware and software) from incoming internal or external stakeholders, including direct customer contact and proactive notification systems.
respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on products, parts, and options, based on customer contracts.
Act as a technical subject matter expert for strategic programs and project, including tools, services and capabilities.
Consult and collaborate with customers to reduce down time related to preventive maintenance and share best practices; be an advocate for their success in using remote support to resolve issues.
Act as a team member to positively influence process improvements that improve our operations and drive customer satisfaction.
Respond with appropriate urgency based on customer needs, and direct elevations accurately to appropriate support tiers.
Partners frequently with the extended support team, including Account Service Managers to drive a positive remote support experience.
Education and Experience Required:
Bachelor's or Associate degree in (technical field)
5- 7 years working experience in related fields desired.
Knowledge and Skills:
Ability in managing technical issues as well as customer interactions.
Software and hardware knowledge of computing, storage and peripheral devices in a Windows environment. Linux support experience highly desired
Technical support experience.
Ability to solve and document solutions for other technicians and customers.
Demonstrated remote technical support experience. Direct knowledge of HP Pagewide Web Press platforms highly a plus
Ability to manage multiple tasks as needed to respond quickly to business needs
Excellent analytical and problem solving skills
Ability to lead resolution activities with escalated customers
HP offers a comprehensive benefits package, including:
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Per the Washington statute, the estimated range of compensation for this job in that location, at the time of this posting, is $72,000 - $88,000. This position may be eligible for incentive pay, for openings where this is applicable.
Per the California statute, the estimated range of compensation for this job in that location, at the time of this posting, is $73,000 - $89,000. This position may be eligible for incentive pay, for openings where this is applicable.
About HP
You're out to reimagine and reinvent what's possible-in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!
Click the checkbox next to the jobs that you are interested in.
Calibration Skill
Delivery Management Skill
Energy Consultant / Mechanical Engineer - Junior (Remote Option Available)
Junior (Remote Option Available) - Tetra Tech Careers, San Diego, CA
Energy Consultant / Electrical Engineer - Junior (Remote Option Available)
Junior (Remote Option Available) - Tetra Tech Careers, San Diego, CA