Technology Concierge

What is the role?

We are currently hiring for a Technology Concierge to work within Digital Currency Group's newest subsidiary. The new subsidiary remains in stealth mode, but will be working with the world’s leading crypto, blockchain, and DeFi entrepreneurs and investors. Reporting to the Director of Operations, the successful candidate will lead client-facing technology operations at HQ.

What you will be responsible for:

The Big Picture

• Act as a primary escalation point, problem solver, and advisor for HQ clients’ technology questions and concerns
• Build, review, and update program playbooks, governance documents, workflows, and processes
• Help build and optimize the HQ client technology experience - delivering best-in-class support and user experience
• Own key partner relationships to include: quality assurance, process improvement, supply chain security & resiliency, and excellence in customer service
• Partner with cybersecurity and Product teams to identify, implement, and deploy advanced technology strategies to surprise and delight our clients – to include hardware, channel, and App ecosystems
• Manage full-lifecycle hardware procurement, logistics, and management for critical HQ programs
• Design and implement an impactful asset management strategy that improves the world through creative re-use, recycling, and philanthropic initiatives
• Manage the HQ events support program – partnering with IT and cybersecurity to deliver stable, safe, available, and resilient and connectivity & communications
• Stay ahead of emerging trends in consumer technologies to advise HQ and its clients

Immediate Action Items

• Optimize the mobile experience at HQ – deliver stable, reliable, secure, and resilient communications
• Design, build, and implement a world class hardware & OS upgrade strategy
• Manage and improve configuration, testing, and quality assurance in relevant programs

Skills and Experience

• 8 years of experience in information technology operations roles of increasing depth and complexity, including hands-on execution and management
• Documented experience conducting and managing technical support, IT help center, asset management, and/or executive IT support activities
• Domain expertise in Apple OS/iOS, Microsoft O365, Apple Business DEP, mobile device & endpoint management solutions
• Experience and deep understanding of networking and communications architectures, especially mobile and temporary/event networks
• Ability to think critically, problem solve, trouble shoot and resolve
• Demonstrated ability to manage vendor ecosystem – identify, qualify, negotiate, and manage quality assurance of IT, hardware, logistics, and cybersecurity vendors
• Executive presence – documented ability to clearly, calmy, and concisely communicate difficult concepts to small and large groups across national, cultural, social, and organizational domains
• Ability to consistently execute against tight deadlines with incomplete or ambiguous information in rapidly changing environments as evidenced through documented experience
• Native-level professional English fluency required, additional language ability a plus
• Valid passport with no restrictions on business travel to HQ’s areas of operation
• Travel up to 35% (according to relevant national and international COVID-19 safety guidelines)