What are the responsibilities and job description for the Associate solution position at HSB?
Responsible for providing support for all customer contact (i.e.; phone, web, web portal, processing) for one Customer Solutions Skill including but not limited to : (Inspection Support, Operational Support, Policy Support, Special Products), as well as one VF non CS skills including but not limited to" (Claims Support, Prep Support, Processing Support).
This role entails the ability to deliver instructional design, learning technology, measurement & evaluation and training delivery.
Liaison between Training and the business, filling gaps between technology and flow. Special Projects as needed.
Required :
Customer Service work experience.
Inbound call taking or Outbound calling : sales, marketing and business to business.
Mastery of customer service, analytical and problem solving skills.
Excellent verbal / written communication skills.
Strong interpersonal skills, ability to communicate effectively with all levels of customers.
Demonstrated analytical and problem solving skills.
Demonstrated team behavior, including conflict resolution, personal and team accountability, openness to influence and team commitment.
Excellent verbal and written communication skills.
Ability to handle multiple projects & tasks.
Ability to work well in stressful, rapidly changing environment
Desired :
Excellent PC skills using Word, Excel, Microsoft Office Suite preferred.
College degree or 2 years of work experience preferred.
Bachelors of Science in Business Management.
Experience in providing excellent customer service either on the front-line or in the back office.
Knowledge of HSB's products and services.
Familiar with HSB specific system applications.
The Hartford Steam Boiler, a subsidiary of Munich Re, we see
Last updated : 2024-07-22
