What are the responsibilities and job description for the CRC Liaison position at HSIFIN?
Position Summary
As a member of the Client Relations Center team, the Client Service Liaison is responsible for providing customer service to clients and support services/administrative duties for the collections and accounts receivable departments at HSI Financial Services.
Essential Duties and Responsibilities
Includes the following: (Other duties may be assigned)
- Responsible for retrieval of account documentation and obtaining other information as needed from the client business office to aid in account recovery (e.g. EOB’s, itemized statements, UB 92).
- Interact with client representatives when onsite at a client facility to ensure good client relations.
- Administrative duties that include answering the phone, handling client inquires, responding to client emails and processing incoming mail and filing.
- Process reconciliation report as necessary.
- Responsible for daily posting and courier processes.
- Review and process disputes, cease communications and attorney.
- Responsible for distributing interoffice mail between multiple office buildings and the post office.
Required Experience:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience, Skills and Abilities
- Associates’ degree in accounting preferred. High school diploma or equivalent required.
- One to three years’ experience in a customer support role preferably in the healthcare collection industry.
- Ability to problem-solve & troubleshoot on outstanding balances
- Self starting, enthusiastic and able to handle multiple tasks simultaneously and meet deadlines
- Knowledgeable of accounting practices helpful
- Attention to detail-accurate input of data
- Skilled at large volumes of data entry
- 10- key by touch
- Proficient at typing/use of keyboard
- Strong posting experiences (payments, adjustments, reversal)
- Exceptional customer service and telephone skills
- Proficient in operating Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills
- Ability to work a Flex Schedule Monday thru Friday and EOM Saturdays
From: Phoenix Workforce Solutions, LLC
Benefits:
Competitive Benefits Package