Network Support Specialist

Love animals? Want to spend your day surrounded by wagging tails and soft purrs?

Humane Society Silicon Valley (HSSV), an independent, privately funded, 501(c)(3) non-profit organization, has been serving people and pets in Silicon Valley for over 90 years. Having facilitated more than half a million animal adoptions, HSSV is leading the charge for animal welfare through community education programs, creative marketing techniques and effective homeless animal prevention strategies. HSSV is the first organization ever to meet the model shelter standard-of-care guidelines put forth by the Association of Shelter Veterinarians. 

A High-Performing Team
We are a passionate team who believes that collaboration with one another is key to our success. While we have clear individual goals and responsibilities, we know that our best work is done by leveraging each other’s strengths and making sure to create opportunities for the work to be fun and creative.

We take our mission seriously: To save and enhance lives – both two-legged and four legged! Through compassion and collaboration, we are building a community in Silicon Valley where every pet has a home.

Overview

As a Network/Helpdesk Support Specialist, you will be a part of a small but strong IT team, augmented by support from technology vendors. Humane Society Silicon Valley (HSSV) invests in leading technology solutions to increase our mission impact. You will work closely with the IT team and outside consultants on supporting networking infrastructure, server administration, security, communication services, desktop support, and other HSSV adopted systems. This role requires proactive problem-solving, strong analytic skills, excellent customer service, and the ability to work both independently and collaboratively. HSSV is the world’s first model shelter. We not only make it our mission to save animals, but we provide innovative service and standards of care to serve both people and animals.

Duties and Responsibilities

• Provide day-to-day support for network administration of Microsoft Windows Domain and services and system infrastructure both on-site and in the cloud.
• Assist with the technical review, planning, and installation of servers and network equipment, including network security.
• Manage and maintain network appliances and troubleshoot network connectivity/performance issues.
• Monitor and test network performance and provide performance statistics and reports.
• Perform networking equipment firmware and software upgrades while minimizing risk and maintaining service availability.
• Set up peripheral equipment, hardware components, and allied devices.
• Perform system backup and recovery and monitor backups to ensure the integrity of the data.
• Establish and manage user accounts, access privileges, Office 365 email, and security settings.
• Provide local and remote helpdesk support, including Windows and MAC computers, VPN, printers, office productivity applications, etc.
  
• Maintain Zendesk ticketing system including communications with employees and volunteers.
• Configure and deploy workstations, laptops, and handheld devices.
  
• Participate in employee onboarding /offboarding process while following HSSV policies and procedures.
• Other job duties may be assigned as needed.
  

Requirements

• Experience in a technical helpdesk role providing support to end-users and understanding of basic networking topology; experience with network protocols and network monitoring.
• Knowledge of (and ability to troubleshoot) network infrastructure and system security, wired and wireless networks support and troubleshooting, and Microsoft Windows server Installation and configuration.
• Working knowledge of Active Directory, DNS, DHCP, IIS, Group Policy, Terminal Services, etc.
• Demonstrated experience with the installation and troubleshooting of desktop and laptop computers, Windows and MAC Operating systems, and MS Office products and services.
• Good verbal and written communication skills with an ability to communicate problems with different technical and non-technical groups.
• Ability to work without supervision and good time management skills with the ability to maintain confidentiality.
• Physical ability and agility to perform activities common in the computer trades, including the ability to lift and move up to 50lbs.

Preferred Qualifications

• MCSA/MCSE, CCNA and A certifications.
• Experience with relational database management systems; SQL Server, PowerShell scripting, Azure AD administration experience, and experience monitoring and supporting traditional and VOIP phone systems.
• Familiarity with the virtual environments Hyper-V, VMware, and Azure.
• Knowledge of security solutions, including firewalls and intrusion detection systems
• Experience with service desk ticketing applications such as Zendesk or other enterprise-class applications and Endpoint Management solutions.

Work Days and Hours
Hours are flexible and based on organizational needs. The position is 100% onsite. May include a weekend shift and some evenings depending on project timelines and internal IT needs.

Candidate Tip

Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails from HSSV regarding your application.

HSSV requires all employees and volunteers to be up-to-date on COVID-19 vaccines which includes booster doses upon eligibility, subject to consideration for medical and religious accommodations.