What are the responsibilities and job description for the Associate Account Manager position at HUB International?
Summary of the Role:
A pioneer in insurance technology, Insureon operates the largest online insurance marketplace for small businesses in the U.S. Our proprietary technology platform enables business owners to easily compare and purchase the insurance they need. We also license this platform to select industry participants who are looking to more effectively service their own clients. We are integrated with every major U.S. carrier, manage over $400M in premium annually and are licensed in all 50 states.
We place a high value on having fun at work, personal and company integrity and teamwork, and we believe our success is truly a team sport. We foster a service mentality inside and outside our company and our fast-paced team is driven by results and is energetic about servicing our clients.
We believe that our team members know what work location will enable them to do their best work in serving our customers. As an eCommerce workplace, we have prioritized working as virtual-first and offer access to office space in our Chicago location as a resource to work from instead of a daily workplace.
We are looking for a Digital Associate Account Manager to join our firm. This role is viewed as a developmental position with the objective of obtaining the skills, proficiencies and sustained performance to support our Digital Account Managers through retaining and servicing their book of business.
This position is hybrid and can be located anywhere in the US.
Essential Functions and Responsibilities;
Approved State Licenses needed
Prepare and submit renewal applications
Oversee renewal of automatic and manual renewal policies
Identify and execute cross sell opportunities
Broker the terms and conditions of insurance contracts
Coordinate and monitor account servicing
Other duties may be assigned
Additional or Daily Responsibilities:
Assist the AM team members to act on alerts in the agency management system
Follow up with Carrier/ Client on new business quotes and renewals.
Review renewal data and assist AMs to maximize our book retention rate.
Support policy cancellation process.
Assist with customer servicing requests from clients by working with internal teams and carrier service centers.
Deliver excellent customer service to delight our customers in every online and offline interaction.
Have a full understanding of the processes in our agency management system to be able to assist in working renewals, process endorsements, cancellations, LPR’s, rating and Certificates
Successfully be able to prioritize and support the workloads for at least 2 Account Managers
Coverage training and utilization of carrier trainings
Back up the Account Manager in the event they are busy or out of the office
Support client needs in a timely and well thought out manor to include answering and or making phone calls to clients, billing issues, audit questions, coverage inquiries, application support, quotes and contract reviews
Develop strong communication with Underwriters to build our relationship
Qualifications:
1-2 years of relevant experience.
Familiar with Customer Account Servicing in regulated/financial services experience preferred.
Education/Experience:
High School Degree Required
4 Year Degree Preferred
Computer Skills: Word processing, spreadsheets, email software and other related programs. Proficient at working with 3rd Party or Agency management systems, Various Web Applications, Client or Insureon Agent portals and other related online applications.
Physical Demands or Requirements: This role requires sitting at a workstation for extended periods of time, while working in a dedicated office space in your home environment.
Travel Requirements:
This is a virtual first company and no travel is required to complete the responsibilities of this assignment.
Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $48,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
\#LI-ES1
\#Remote
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: Associate degree (2-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
A pioneer in insurance technology, Insureon operates the largest online insurance marketplace for small businesses in the U.S. Our proprietary technology platform enables business owners to easily compare and purchase the insurance they need. We also license this platform to select industry participants who are looking to more effectively service their own clients. We are integrated with every major U.S. carrier, manage over $400M in premium annually and are licensed in all 50 states.
We place a high value on having fun at work, personal and company integrity and teamwork, and we believe our success is truly a team sport. We foster a service mentality inside and outside our company and our fast-paced team is driven by results and is energetic about servicing our clients.
We believe that our team members know what work location will enable them to do their best work in serving our customers. As an eCommerce workplace, we have prioritized working as virtual-first and offer access to office space in our Chicago location as a resource to work from instead of a daily workplace.
We are looking for a Digital Associate Account Manager to join our firm. This role is viewed as a developmental position with the objective of obtaining the skills, proficiencies and sustained performance to support our Digital Account Managers through retaining and servicing their book of business.
This position is hybrid and can be located anywhere in the US.
Essential Functions and Responsibilities;
Approved State Licenses needed
Prepare and submit renewal applications
Oversee renewal of automatic and manual renewal policies
Identify and execute cross sell opportunities
Broker the terms and conditions of insurance contracts
Coordinate and monitor account servicing
Other duties may be assigned
Additional or Daily Responsibilities:
Assist the AM team members to act on alerts in the agency management system
Follow up with Carrier/ Client on new business quotes and renewals.
Review renewal data and assist AMs to maximize our book retention rate.
Support policy cancellation process.
Assist with customer servicing requests from clients by working with internal teams and carrier service centers.
Deliver excellent customer service to delight our customers in every online and offline interaction.
Have a full understanding of the processes in our agency management system to be able to assist in working renewals, process endorsements, cancellations, LPR’s, rating and Certificates
Successfully be able to prioritize and support the workloads for at least 2 Account Managers
Coverage training and utilization of carrier trainings
Back up the Account Manager in the event they are busy or out of the office
Support client needs in a timely and well thought out manor to include answering and or making phone calls to clients, billing issues, audit questions, coverage inquiries, application support, quotes and contract reviews
Develop strong communication with Underwriters to build our relationship
Qualifications:
1-2 years of relevant experience.
Familiar with Customer Account Servicing in regulated/financial services experience preferred.
Education/Experience:
High School Degree Required
4 Year Degree Preferred
Computer Skills: Word processing, spreadsheets, email software and other related programs. Proficient at working with 3rd Party or Agency management systems, Various Web Applications, Client or Insureon Agent portals and other related online applications.
Physical Demands or Requirements: This role requires sitting at a workstation for extended periods of time, while working in a dedicated office space in your home environment.
Travel Requirements:
This is a virtual first company and no travel is required to complete the responsibilities of this assignment.
Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $48,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
\#LI-ES1
\#Remote
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: Associate degree (2-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
Salary : $48,000 - $55,000
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