What are the responsibilities and job description for the Help Desk Analyst Part Time position at Hughston Clinic?
Position Goal:
Position will assist end users in resolving technical issues in a timely and efficient manner.
Position Responsibilities:
- Help desk support
- Hospital portal
- JHMH interaction
- New user setup
- P.C. technician
- Spiceworks
- Windows software updates Provides basic PC support to Hughston employees/physicians via desk-side assistance, email or phone. Follows up as necessary to ensure issue(s) corrected.
- Responsible for using prior expertise to determine the root cause of incident(s) reported to the IT department.
- Install, configure, troubleshoot, diagnose and resolve issues with PCs, laptops, network connectivity, printers and peripherals.
- Support the following platforms: Windows 7, Windows 10, Microsoft Office, Computers, Network Printers, and mobile devices.
- Assists as instructed with build out of computer systems for Clinic use.
- Escalates complex inquiries to appropriate IT personnel.
Experience: Must have prior experience with Software Installation with strong PC and Network troubleshooting skills. Must have knowledge of Active Directory, Network printer installation, Set up and Troubleshooting.
Education: High School diploma or equivalent required. Prior IT work experience in the field or related area preferred.
Special Qualifications:
- Advanced education in this field a plus. Certification(s) preferred.
- Must have satisfactory Motor Vehicle Record (MVR).
The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
