The Technology Coordinator position will set the technologic stage for our educators, students, and administrative staff. This includes performing maintenance checks, set-ups, and repairs of classroom and auditorium AV and printing systems in the morning then settling in at our Tech Desk. There you will respond to students, staff and faculty walk-up technology queries. During this time you will also be answering tickets on FreshService CRM regarding Tier 0 – Tier 2 issues with Microsoft Office Products, SalesForce, and other web-app based administrative systems. Additionally, you will assist with hardware repairs on Dell, Lenovo, and Apple laptops. These interactions will be administered in-person and on Teams and Zoom.

Training will be provided for the local technology ecosystem, but base understanding of system administration and hardware trouble-shooting processes are necessary. The ideal person is good at problem solving and can remain calm under pressure - putting others at ease while you isolate and fix their problems. We heavily weigh in favor of individuals who can adapt and learn new systems and processes.

Salary Range: $37,000-$45,000, based on experience

Responsibilities & Duties:

The primary responsibilities of this position include but are not limited to:

• Classroom technology support, including the successful launch of events and class sessions
• Assisting faculty with troubleshooting AV issues
• Routine maintenance of Printers and Print Workstations
• Assisting staff with setup and support of campus events
• Working with FreshService CRM to provide technical assistance to fellow students, staff, and faculty
• Instructing your peers on Hult academic applications (MyCourses, Office365) and 3rd party academic software
• Collaborate with the Campus Technology Manager on improvement projects

Work Experience, Skills and Competencies:

• Knowledge of Windows, Mac OSX platforms
• Ability to install software & problem solve on said platforms
• Basic knowledge of Dell, Lenovo and Apple hardware (ie: upgrading RAM, replacing hard drives etc.)
• Exceptional customer service skills, both over email and in person
• Business application support, including MS Office, Adobe Acrobat, Company Portal, etc.
• Printer setup, installation, and management
• Proficiency in handling virus and malware removal
• Familiarity with cloud services such as Microsoft O365 and SharePoint.
• Experience troubleshooting mobile devices

Preferred:

• Knowledge of Active Directory, User Management, & Group Policy
• Knowledge of Microsoft O365 Admin

About Us:

Hult International Business School is a leading global business school offering a Bachelor degree, full-time and part-time Master degrees, one year accelerated and part-time Executive MBAs, a Doctoral program and Ashridge Executive Education programs.

Hult’s innovative curriculum is taught by inspiring professors who possess real-world business experience. In addition, students gain unrivaled global business perspectives through Hult’s unique Global Campus Rotation - which allows students to study on a combination of Hult’s five campuses in Boston, San Francisco, London, Dubai and Shanghai, as well as Hult’s rotation centers in New York City and Ashridge. With students representing 140 nationalities, Hult International Business School is a microcosm of the global economy that rewards those who can conduct business that transcends borders.

Mission Statement:

We strive to be the most relevant business school in the world.

By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.

Additional Information:

Hult International Business School, Inc. is a non-profit corporation organized in the Commonwealth of Massachusetts and accredited by the New England Association of Schools & Colleges to award US degrees. Hult has a strategic alliance with Ashridge, which is a legally separate UK charity and has the power to award UK degrees. Hult and Ashridge present a combined position under a common brand and operate as an integrated educational institution which leverages on the strengths of both.

Hult is an equal opportunity employer. Hult offers competitive salaries and benefits in a global, deeply multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we want to hear from you.