Account Administrator-Remote

HRC Total Solutions is looking for a motivated Account Administrator to join our fast-paced, family-oriented team! In this position you'll work in a team with your Account Manager to manage your client's pretax benefit accounts.  With excellent communication and efficient administrative services, you'll build and retain strong client relationships. Some of your other responsibilities include entering different pretax plans into our systems and processing the appropriate paperwork, so attention to detail and excellent organizational skills will be keys to success in this position!

This position has the following schedule: Monday through Friday 8:00 am-5:00 pm.

The rate of pay for this position is $16/hour

Responsibilities:

• Process client documents, including plan renewals, mid-year changes and terminations
• Assist in answering inquiries and educating Clients via phone and e-mail
• Assist in retaining and expanding existing client relationships through exceptional customer service
• Process and research cases and inquiries in Client Relations Queue
• Assist in processing and sending monthly renewal letters
• Enter renewals into CRM systems
• Educate Clients/participants on plans and services
• Prepare and send reports requested by Account Manager/Clients
• Assist with overflow of Customer Service call queue

Skills and Experience:

• Service oriented
• Strong initiative and resourcefulness
• Strong verbal and written communication skills
• Ability to learn and understand the plans and IRS regulations
• Proficient computer skills with ability to learn new software

Benefits:

• Medical
• Dental
• Vision
• Company paid Life
• Company paid STD
• Vacation time
• Paid Holidays
• Retirement Plan
• Remote position with option to work in the office
• Plus so much more!

*All Candidates being considered for employment must pass a pre-employment drug screen and background check

HRCTS provides equal employment and advancement opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, age, physical or mental disability, genetic information, veteran status, or any other protected class'