What are the responsibilities and job description for the Tier 1 IT Call Center Specialist position at Human Touch Llc?
HumanTouch has an exciting opportunity with the US Mint to provide Tier 1 Service Desk support for their IT Operations Support division. This position is for the day shift 8am-5pm. Currently this position alternates on-site/WAH which may change,
- Respond to requests for technical assistance via phone, chat, or email.
- Log all customer interactions into ticketing system.
- Provide remote support for known issues.
- Escalate advanced issues to internal Tier 2.
- Provide regular updates to customer on their support requests.
- Good verbal and written communication skills a must.
- 1 Years experience as a Tier 1 Service desk engineer or customer service experience.
- Ability to interact at all levels of management internally, and with customers and vendors
- Excellent follow-through
- Willingness to learn new tech and advance your career in the IT industry
- Good verbal and written communication skills a must.
- Security Certification
- ITIL Foundation Certification
- Experience with a ticketing system such as ServiceNow
Must be able to obtain a US Mint provided Public Trust Clearance. Offer contingent on receiving clearance.
As an equal opportunity employer, HumanTouch, LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
