What are the responsibilities and job description for the Community Health Worker position at Humana?
**Description**
Humana Healthy Horizons in Kentucky is seeking a Community Health Worker to join our growing team. The Community Health Worker cultivates the organization's social community through community advocacy programs and active engagement with members. Join this amazing and dedicated team and lead change in how health care for the underserved in Kentucky is managed. Share your talents and develop your skills all while doing your part to make a difference in the lives of others.
**Responsibilities**
Essential Role Functions and Responsibilities:
Conduct in-person non-clinical assessment(s) to understand enrollee care needs, preferences, and socioeconomic barriers and evaluate the home environment as needed.
Work collaboratively with other Humana associates as a member of Humana's Care Management Support teams, including case managers, housing specialists, SDOH coordinators, and Community Education Representatives (CER).
Serve as a member of enrollee multi-disciplinary care teams (MDT), as requested.
Assist enrollees with scheduling physical health and behavioral health (BH) office visits and addressing barriers to appointment attendance.
Assess enrollee barriers to healthy living and accessing healthcare services and arrange needed social services and supports.
Act as an enrollee advocate with providers, community resources, schools, and others, including accompanying enrollees to provider office visits as requested.
Locate enrollees when they miss appointments to find out why the appointment was missed and problem-solve to address barriers to care.
Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
Provide social support to help boost enrollees' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting member of the enrollee's MDT.
Support enrollee self-management through the provision of culturally appropriate health education and health coaching.
Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
Attend Humana community events to connect with enrollees and provide education on case management services.
Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.
Build and maintain relationships with providers and community resources to support enrollee identification and referrals.
Implement community assessments to identify community resource gaps.
**Required Qualifications**
Two (2) or more years of professional human services experience OR recent service in the same role, working in-person with consumers conducting assessments and/or developing care plans.
Proficient in Microsoft Office (Excel, Word).
Experience using a variety of electronic information applications/software programs.
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
**Preferred Qualifications**
Bachelor's Degree in Social Work or Health related services
Community Health Worker Certification
Bi-lingual: Spanish
Previous experience working in the Community
Home Health experience
**Additional Information**
**Workstyle:** Field. Field workstyle is defined as associates performing their core duties at one or more non-Humana locations.
**Work Location:** must reside within 50-mile radius of Louisville, KY area.
**Travel:** 60-80% within 50-mile radius of Louisville, KY
**Typical Work Days/Hours:** Must be available to work Monday - Friday between the hours of 8am-6pm Eastern Time Zone (EST) but be flexible with your hours based on business needs. After 6 months, would have the ability to work 4, 10-hour days.
**Benefits:** Benefits are effective on day 1. Full time Associates enjoy competitive pay and a comprehensive benefits package that includes: 401k, Medical, Dental, Vision and a variety of supplemental insurances, tuition assistance and much more!
**COVID-19 Vaccine Information:** Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
**Interview Format**
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
**Social Security Alert**
Humana Values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [ Email address blocked ] - Click here to apply to Community Health Worker with instructions to add the information into the application at Humana's secure website.
**Scheduled Weekly Hours**
40
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our [ Link removed ] - Click here to apply to Community Health Worker
Humana Healthy Horizons in Kentucky is seeking a Community Health Worker to join our growing team. The Community Health Worker cultivates the organization's social community through community advocacy programs and active engagement with members. Join this amazing and dedicated team and lead change in how health care for the underserved in Kentucky is managed. Share your talents and develop your skills all while doing your part to make a difference in the lives of others.
**Responsibilities**
Essential Role Functions and Responsibilities:
Conduct in-person non-clinical assessment(s) to understand enrollee care needs, preferences, and socioeconomic barriers and evaluate the home environment as needed.
Work collaboratively with other Humana associates as a member of Humana's Care Management Support teams, including case managers, housing specialists, SDOH coordinators, and Community Education Representatives (CER).
Serve as a member of enrollee multi-disciplinary care teams (MDT), as requested.
Assist enrollees with scheduling physical health and behavioral health (BH) office visits and addressing barriers to appointment attendance.
Assess enrollee barriers to healthy living and accessing healthcare services and arrange needed social services and supports.
Act as an enrollee advocate with providers, community resources, schools, and others, including accompanying enrollees to provider office visits as requested.
Locate enrollees when they miss appointments to find out why the appointment was missed and problem-solve to address barriers to care.
Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
Provide social support to help boost enrollees' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting member of the enrollee's MDT.
Support enrollee self-management through the provision of culturally appropriate health education and health coaching.
Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
Attend Humana community events to connect with enrollees and provide education on case management services.
Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.
Build and maintain relationships with providers and community resources to support enrollee identification and referrals.
Implement community assessments to identify community resource gaps.
**Required Qualifications**
Two (2) or more years of professional human services experience OR recent service in the same role, working in-person with consumers conducting assessments and/or developing care plans.
Proficient in Microsoft Office (Excel, Word).
Experience using a variety of electronic information applications/software programs.
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
**Preferred Qualifications**
Bachelor's Degree in Social Work or Health related services
Community Health Worker Certification
Bi-lingual: Spanish
Previous experience working in the Community
Home Health experience
**Additional Information**
**Workstyle:** Field. Field workstyle is defined as associates performing their core duties at one or more non-Humana locations.
**Work Location:** must reside within 50-mile radius of Louisville, KY area.
**Travel:** 60-80% within 50-mile radius of Louisville, KY
**Typical Work Days/Hours:** Must be available to work Monday - Friday between the hours of 8am-6pm Eastern Time Zone (EST) but be flexible with your hours based on business needs. After 6 months, would have the ability to work 4, 10-hour days.
**Benefits:** Benefits are effective on day 1. Full time Associates enjoy competitive pay and a comprehensive benefits package that includes: 401k, Medical, Dental, Vision and a variety of supplemental insurances, tuition assistance and much more!
**COVID-19 Vaccine Information:** Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
**Interview Format**
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
**Social Security Alert**
Humana Values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [ Email address blocked ] - Click here to apply to Community Health Worker with instructions to add the information into the application at Humana's secure website.
**Scheduled Weekly Hours**
40
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our [ Link removed ] - Click here to apply to Community Health Worker
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