Description**
Humana was awarded a contract to support the Medicaid members in Ohio with its Healthy Horizons of Ohio statewide Medicaid program, and we need some amazing individuals to join Humana in supporting our new and future members. We have numerous new Inbound Contact Representative openings that will have the pleasure of taking inbound calls from our Ohio Medicaid Members and provide excellent service and support. These are great opportunities to join a Fortune 100 company that continuous to expand and grow within the Healthcare industry!!
***THIS IS A FULLY REMOTE POSITION THAT REQUIRES YOU LIVE IN OHIO. ***
Responsibilities**
The Inbound Contact Representative represents Humana by creating Perfect Experiences for incoming telephone or digital inquiries from Ohio Medicaid Members. The Inbound Contact Representative strives to provide a resolution for member issues or pathway to resolution on each call while providing a perfect call experience. These positions are remote in Ohio, full-time (40 hours/week) Monday – Friday working an eight and a half (8 1/2) hour shift anytime between the hours of 6:45am and 8:00 pm, EST, based on business requirements. It may be necessary, given the need, to work occasional overtime and weekends.
The Inbound Contact Representative will also make outbound welcome calls to members during periods of low occupancy.
What we need your help with:
The Inbound Contact Representative addresses member needs which may include complex benefit questions, resolving issues, educating members, and delivering best-in-class member experiences.
**Are you looking for a CAREER and not just a JOB?**
Your FUTURE is here with us – COME GROW WITH HUMANA!
What Humana Offers
We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.
***THIS IS A FULLY REMOTE POSITION THAT REQUIRES YOU LIVE IN OHIO. ***
Benefits Start on Day One! Great 401k Match! Tuition Assistance Programs! Professional Development! Advancement Opportunities!
What you need for success (REQUIRED Qualifications):
Work-At-Home Requirements
What you need to STAND OUT among the crowd (Preferred Qualifications):
Additional Information
How we Value You
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself.
Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones.
**We do not make job offers to candidates that do not complete the VJE. The email will come from vjtadminATmg.jobtryout.net please add to your contacts or safe senders list to avoid this going to your spam folder.**
Job Type: Full-time
Pay: $35,000.00 - $38,480.00 per year
Benefits:
Schedule:
Application Question(s):
Education:
Experience:
Work Location: Remote
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