Sales Support Representative

Description

Are you passionate about contributing to the well-being of the Medicare population? Would you like to provide support to an active and fast-paced team of sales professionals? If so, the Sales Support Representative provides effective sales administrative support to assist the team with bringing new members onboard and retaining the customers we serve. This position performs advanced administrative, operational and customer support duties that require independent initiative and judgment. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers.

Responsibilities

Humana’s Neighborhood Center in Kingsport, TN is looking for a Sales Support Representative (Administrative Services Coordinator) who is knowledgeable and passionate about our senior community to join our team. The Neighborhood Center is a facility that offers a unique calendar of special events, programs, and activities designed to help improve physical and mental health for Humana members and their guests.

In this role you will support a Manager of Sales Administration, Senior Manager of Medicare Sales, a Director and 8-20 Medicare Sales Representatives, as well as, our external agents. You will also provide assistance to all members and prospects who call and visit the Neighborhood Center.

Responsibilities may include: answering phones, out-bound calling, greeting customers/members, plan, promote, and coordinate pre-programmed activities/classes, leading minimal center activities each month, recording visits to the Neighborhood Center in CRM system, creating marketing materials upon request (including flyers and business cards), ordering marketing materials, pulling data and creating reports, preparing for meetings and recording notes, and completing general administrative duties. This role requires good time management to prioritize requests, create and organize processes to complete administrative tasks and projects. You will demonstrate a positive, empathetic, and professional attitude towards Center members and guests. When members need assistance, willingness to find resources to assist or find a resolution to complaints. Recognizing our member happiness, enjoyment, and safety is top priority for our team. 

               

Required Qualifications

• 1 year of administrative experience or related experience
• 1-3 years of experience working in sales, marketing, or a related field
• Prior experience with technology to include high level use of laptop, proficient use of Microsoft Office suite and an understanding of or comparable knowledge of CRM tools and other sales/marketing resources
• This position is not remote and is located in Kingsport, TN. You must reside in the Kingsport, TN area or within a commutable distance

Preferred Qualifications

• Associates or Bachelor's Degree
• Healthcare industry experience
• Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance

Additional Information 

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. 

Humana Perks:      

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give out employees a sense of financial security – both today and in the future, including:   

• Health benefits effective day 1   
• Paid time off, holidays, volunteer time, and jury duty pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career Development Opportunities 

Social Security Task:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Virtual Pre-Screen:

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40