What are the responsibilities and job description for the Adoptions Counselor position at Humane Rescue Alliance?
Job Summary
Under the direction of the Adoptions Manager, the Adoptions Counselor counsels potential adopters through the entire adoption process including matching adopters to animals, processing, and conducting adoptions. The Adoption Counselor creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels and surrounding areas, and providing exercise and socialization. They help the Shelter Medical Technicians with animal handling for treatments and exams and transporting animals from their kennels to the exam rooms/clinic. They also help the behavior team with behavior modification, behavior evaluations, and enrichment plans.
Essential Duties & Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
St. Hubert's is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.
Under the direction of the Adoptions Manager, the Adoptions Counselor counsels potential adopters through the entire adoption process including matching adopters to animals, processing, and conducting adoptions. The Adoption Counselor creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels and surrounding areas, and providing exercise and socialization. They help the Shelter Medical Technicians with animal handling for treatments and exams and transporting animals from their kennels to the exam rooms/clinic. They also help the behavior team with behavior modification, behavior evaluations, and enrichment plans.
Essential Duties & Responsibilities
- Adoptions
- Conduct adoption tours with members of the public.
- Conduct adoption counseling and processing of all documents and protocols.
- Write animal biographies that accurately describe the animal and would attract potential adopters.
- Work with potential adopters both in person and virtually through email, phone, and video calls.
- Animal Care
- Maintain a high standard of animal care and welfare, which includes providing scheduled feedings, medications, clean water at all times, proper bedding, and enrichment toys.
- Properly clean and sanitize kennels, rooms, cages, equipment, and areas of shelter as assigned, according to St. Hubert’s Standard Operating Procedures.
- Bathe or clean animals on a regular schedule or immediately if they become soiled.
- Exercise and socialize with animals on a regular basis while abiding by St. Hubert’s dog walking policies.
- Observe and document unusual behavior, signs of illness, and any injury of an animal on a daily basis Communicate vital information to medical, behavior, and adoption departments as needed.
- Restrain, confine, and handle animals, including those which are ill, injured, quarantined, and aggressive.
- Always represent St. Hubert’s in a professional and courteous manner. Provide quality service to the public, volunteers, and employees recognizing their individual contributions to the success of the organization.
- Perform other duties as assigned.
- Exemplary customer service skills.
- Exceptional attention to detail and organizational skills with the ability to multitask.
- Highly motivated and creative with experience and a passion for connecting with current and future clients.
- Able to work well under pressure, in emotionally charged situations, and handle confrontation politely and professionally while finding a solution.
- Ability to positively interact with colleagues, coworkers, and community members from widely varied backgrounds with integrity and honesty throughout all facets of the position, always maintaining confidentiality.
- Love of animals and ability to interact with them in a calm, non-threatening manner.
- Ability to follow directions and work effectively, both independently and in a team environment.
- Reliability, a high level of integrity, and punctuality are essential.
- Excellent written and verbal communication skills; bilingual is a plus.
- Advanced computer and phone literacy.
- Ability to possess and maintain a valid driver’s license in good standing.
- Passion for St. Hubert’s mission, and for caring for all animals regardless of age, breed, temperament, or species, and supporting and educating members of the public, free of judgment or bias.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Ability to lift 50 pounds unassisted regularly, 50 pounds assisted.
- Ability to be comfortable working with cats, dogs, small animals, reptiles, fish, and wildlife.
- Ability to perform strenuous physical activity daily, including but not limited to lifting and carrying, reaching, stooping, squatting, and bending. Regularly moves about the facilities to coordinate work. Typically stands, bends, stoops, and crouches while working special events.
- Due to the nature of shelter work, may be exposed to deceased, fractious, or aggressive animals; common allergens; hostile or irate persons; zoonotic or other diseases; unpleasant noises, odors, or sights; and extreme temperatures.
- Minimum of 18 years of age.
- Basic familiarity with computers, MSWord, MS Outlook, and Microsoft Office.
St. Hubert's is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.
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