IT Helpdesk Support

Entry level position.

Provide Helpdesk support such as MS Office Professional applications

Medical Devices

• Receive user problems in the form of Network Service Request and resolve problems immediately under the observation of IT Management.
• Assist users in preventing future problems by looking for root causes, correcting them, and providing training.
• Communicate to IT Management potential problems and or patterns of errors. Install and configure new PC's added to the Local Area Network.
• Provide PC support to all users on the network, both hardware and software.
• Document all communication to and from users, including resolution and follow-up notes in a designated documentation style.
• Answer questions regarding system procedures, system status and downtime.
• Coordinate and track requests for add/change/delete requests within our ticketing platform.
• Provide communication of current technology tips, shortcuts and services related to standard PC applications to members of MIS and entire company.
• Responsible for maintenance of Software and Hardware Library, licensing log and check out/in. Partly responsible for maintenance of MIS Knowledgebase and other documentation where possible.
• Responsible for maintenance/tracking/check out/in of loaner laptops or other IT equipment. Assume other duties/projects as they arise and be responsive to the needs of the department.

Associate Degree or equivalent training and experience in IT, Computer Science, or similar relevant field

• At least 1-3 years of relevant experience as a help desk technician or other customer support role
• In-depth knowledge of Windows. and iOS mobile devices
• Advanced proficiency in Microsoft Office
• Hands-on experience with diagnosing and resolving basic technical issues.
• Experienced in Microsoft Office, especially Excel, and able to create and manage spreadsheets, charts, and reports.
• Proficient in verbal and written communications in internal and external communications. Primarily emails, phone calls or video communicates.
• Ability to work independently and achieve timeframes and objectives.
• Possess a great and positive attitude and enjoy working in a customer service role that requires problem-solving, empathy, and patience.

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