CRM Analyst

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Spectrum

Job Description

JOB SUMMARY
The CRM Sales Tools Analyst is responsible for working with tools, technologies and processes that enhance Sales and Sales Operations. Evaluates and identifies business needs and system changes to optimize automation and tools. Translate business needs into requirements and creates, approves necessary documentation to

MAJOR DUTIES AND RESPONSIBILITIES
Collaborate with Sales, Marketing and Sales Operations leaders to identify tool and technology enhancements.

Review data and processes for root cause analysis.

Evaluate alternatives and recommends solutions.

Assist in translating business requirements into technical requirements.

Interfaces with IT organization to determine best-case application configuration and design.

Review project documents: functional/non-functional requirements, functional design documents, data flows and diagrams, test plans, and process documents.

Support Salesforce case requests by assessing, anticipating impacts and determining solutions.

Assist with gap analysis on Customer Relationship Management data, document findings and provide recommendations based off of data analysis.

Coordinate user acceptance testing and conduct post launch assessment.

Perform system administrator functions for Customer Relationship Management tools such as Salesforce.com.

Work on multiple projects as a project team member.

Responsible for effective communication with all stakeholders.

Assist team with day-to-day project management, creates and generates reports in Customer Relationship Management database and other operational systems and tools, maintains internal web page permissions and content.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to quickly identify business problems and engineer effective solutions.
Ability to analyze and interpret data into actionable work activity.
Ability to prioritize, organize and handle multiple projects and tasks simultaneously, while working calmly, quickly and accurately in a fast-paced environment.
Ability to translate and communicate data and complex information in a clear, easy-to-understand manner with all level s of management.
Ability to create business and functional requirements, use and test cases, and project plans.
Ability to use personal computer and software applications (i.e., Microsoft Word, Excel, PowerPoint, Visio, Project, SharePoint).
Knowledge of CRM systems.
Knowledge of cable television products and services.

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience.

Related Work Experience
6 years: Project Management experience in an IT environment
6 years: Business analysis and requirements writing
4 years: System Administrator
5 years: Experience with CRM platforms
4 years: Billing system experience
2 years: Experience with SharePoint
3 years: Telecommunication experience

PREFERRED QUALIFICATIONS
Education
CRM Administrator certified or equivalent experience
System administrator experience making configuration type changes and user profile updates.
Business Analyst certification or successful completion of a recognized BA curriculum.
Business and functional writing certification or successful completion of a recognized writing curriculum.

WORKING CONDITIONS
Office environment- work in Stamford CT headquarters located adjacent to the Stamford Metro North station
Occasional travel