Renewal Specialist (USA Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Turnitin is seeking to hire a Renewal Specialist to work with existing customers in the North America  K12 market. We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, have solid attention to detail, are customer success oriented and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

SUMMARY 

We have an exciting position for a highly motivated Renewal Specialist to support our large customer base of K12 schools and districts across North America. In this role you will be responsible for quoting and ensuring the continuation and renewal of a broad portfolio of customers, as well as following time-sensitive and highly structured administrative processes. As a Renewal Specialist, you will become part of our team of customer focused Relationship Managers, joining a great environment for learning, and being able to grow professionally over time.

Position Responsibilities: 

● Ensure end to end process of creating a renewal quote, delivering electronically to customer, and ultimately receiving a PO from customer in a timely fashion;

● Manage a large book of business and ensure routine customer engagement;

● Document all interactions and next steps with customers in Salesforce.com;

● Follow defined renewal process and procedures;

● Become proficient in our products’ value propositions and pricing;

● Identify customer needs and escalate queries to the appropriate department;

● Report data precisely and control CRM systems to track own performance;

● Interact in a team fashion with the accounts assigned; and

● Progress in your own personal development.

REQUIRED SKILLS AND ABILITIES 

● Able to manage a large volume of customer renewals;

● Savvy with spreadsheets/excel;

● Technically adept with Google suite;

● Fluent written and verbal English;

● Bachelor;s degree from an accredited institution;

● Self motivated, passionate and thriving in a fast-paced environment;

● Diligent, organized and detail oriented.

● Strong knowledge and experience with a CRM such as Salesforce

● Perform other duties as assigned.                                         

EDUCATION, EXPERIENCE and BACKGROUND

● Bachelor’s Degree in related field

● Curiosity and passion for learning are critical in this role. 

● Be a good communicator, both verbal and written. Able to explain concepts clearly and

concisely.

● Excellent problem solving and time management skills.

● Entrepreneurial mindset, self-starter and motivated passionate personality that thrives in a fast-paced environment.

● Tech-savvy with strong technical aptitude and critical thinking skills.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.