Renewal Specialist

REFERENCE ID# REF17634V

About this job

Support a critical part of the business by aiding in the overall retention of our largest customers. You will be part of a team of experts focused against understanding how and why our customers license solutions from NielsenIQ. Leveraging those insights to develop recommendations and strategies for packages of solutions to address current and future needs. You will support our Specialist arm which is responsible for collecting our customer’s voice to assess the health of our engagements. You will also build the specifics of our offers and aid in the pricing strategies for our offers. In this role you will have the opportunity to grow across the Center of Excellence and evolve into a larger more strategic position.

Responsibilities

• Assist in the analysis and preparation of contract Renewals and Competitive Request for Proposals (RFP)
• Drive the internal process of generating and pricing solution for customer deals
• Become the pricing and scenario subject matter expert
• Collaborate internally with cross-functional teams to enable the renewal of contracts
• Understand NielsenIQ’s corporate strategy to aid in the process and proposed solutions
• Support the population of request for information (RFI) or RFP documents submitted from customers
• Contribute to the management of our team’s Renewal internal site
• Support in the creation of client-friendly documents for proposals, brochures, and slides, etc.
• Execute customer health check-ins with our voice of the client survey
• Collate the voice of the customer survey results and identify themes
• Create and identify themes and action plans for the renewal strategy
• Contribute to the gathering of best-demonstrated practices while supporting Renewals and RFPs

A little bit about you

Do you have the necessary skill set to be successful in this role?

Are you passionate, with proven ability to organize, document, and strategize? Are you passionate about understanding a customer’s needs and how to develop a recommended offer to address those needs? Can you effectively collaborate with others to gather information to then collate it to share back to the organization? Are you highly detail-oriented and organized with the ability to work on multiple tasks at one time?

• 3-5 years of experience in a relevant industry
• Bachelor's Degree preferred
• Self-motivated team player able to prioritize and manage projects in a fast-paced environment
• CPG experience preferred
• Self-starter and extremely motivated to achieve deadlines
• Process-oriented and flexible
• Attention to detail and highly organized
• Advanced experience with Microsoft applications required i.e. Excel and PowerPoint
• Familiarity with NielsenIQ tools, applications, and platforms a plus
• Located in the Chicago area
• Ability to work independently and manage multiple task assignments.
• Strong oral and written communication skills
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.

Our Values

Integrity – Integrity power our organization. It means we are honest, trusted-by our customers and each other –and uncompromising in our pursuit of excellence.

Responsibility – We take the initiative to achieve great things for our clients, our communities and each other. We value diversity and ensure everyone has a voice. We are accountable and do what we say we’ll do – as individuals, as teams and as a company.

Passion –Passion drives us to reach for something bigger than ourselves. It’s the spark that ignites innovation and customer focus, inspiring each of us to bring our unique contributions to everything we do.

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.