Collection specialist

Position Title : Ways to Work Loan Support Specialist

Location : Lynchburg, VA / Richmond, VA

Benefits :

• Salary Range : $21.00-$24.25
• Over 5 weeks of Paid Time Off and Holiday Pay to use at your discretion
• Medical, Dental, and Vision
• Flexible Spending Account (FSA)
• 403(b) Retirement plan with company match and contribution
• Tuition Reimbursement
• Professional development opportunities
• Life insurance, Short Term and Long Term Disability insurance

Summary : Join our dynamic Ways to Work team as a Loan Support Specialist, where you’ll play a crucial role in empowering low-to-moderate income individuals to achieve financial independence through fair-interest vehicle loans.

Based in Lynchburg, VA, with hybrid work options, our supportive and innovative team thrives on making a meaningful impact in our community.

Success In This Role Looks Like :

• Proactively manage collec t ions communications, ensuring timely and empathetic contact with participants to resolve overdue payments.
• Monitor loan and insurance statuses daily, taking swift action to negotiate payment plans or reinstate coverage as needed.
• Effectively coordinate the installation and maintenance of vehicle immobilizers, ensuring smooth operations throughout the loan term.
• Utilize skip tracing tools to locate participants who have moved or changed contact information, ensuring continuous communication.
• Collaborate with Program Managers and Finance to pursue legal action on delinquent accounts, attending court when necessary.
• Recover and coordinate the resale of repossessed vehicles, maintaining thorough documentation and communication throughout the process.
• Provide regular status updates and reports to the Loan Operations Manager, demonstrating attention to detail and a proactive approach.

What You Bring To The Team :

• A keen eye for detail, ensuring thorough and timely documentation and follow-up on all collec t ions activities.
• Strong communication skills with the ability to balance empathy and firmness, effectively negotiating payment plans with diverse participants.
• The ability to manage a high volume of calls, emails, and deadlines, while maintaining a positive and professional demeanor.
• Self-motivation and the capacity to make sound decisions independently, contributing to the overall success of the team.
• A commitment to respecting and maintaining client confidentiality, with a collaborative spirit that enhances team cohesion.

Why Join HumanKind :

HumanKind is a non-profit human services organization that has been serving children and families for more than 120 years.

We offer programs and services that instill hope and equip people with the tools to build a strong foundation for life.

With an emphasis on inclusion, we help individuals and families who face any number of life’s challenges. Our programs cover everything from financial education to foster care, from early childhood resources to services for adults with developmental disabilities.

HumanKind’s unique workplace culture is what sets us apart and makes us a Best Place to Work. We recognize that this culture exists because of our values.

We acknowledge that we are humans on this journey, and none of us have fully arrived, but we are committed to striving and aspiring toward living out our values each day.

We Value :

• Actively working for equity and inclusivity, practicing humility and curiosity, taking responsibility, continuously evolving for change.
• Prioritizing caring for our people, fostering a nurturing environment, celebrating small wins, acknowledging challenges, embracing innovation and adaptability.
• Nurturing growth in ourselves and others, leveraging strengths, equipping with tools for success, fostering a positive learning environment.
• Staying mission-focused, serving with empathy, putting egos aside, upholding ethics, communicating openly, providing support, and encouraging feedback.

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Last updated : 2024-10-24

Salary : $21 - $24