What are the responsibilities and job description for the IT Technician 1 position at HUNTER COMMUNICATIONS?
Description
Better Careers Start Here!
Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.
At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and bonus opportunities.
The IT Technician 1 is responsible for daily business of IT support for Hunter Communications customers as well as internal requests. Hardware, software, and network literacy required. Ultimately responsible for positive customer interactions as well as documentation of billable tasks, and fulfillment of project milestones. Must be a self-starter, able to keep track of tasks and meet growth expectations.
Duties and Responsibilities include (but are not limited to):
- Implement IT operations for internal and external customers.
- Documentation of work.
- Collaborate and coordinate with team members towards solutions.
- Support of hardware lifecycle from assembly to decommissioning of personal computers and peripherals. Maintain current, accurate inventory data.
- Respond to calls for service. Track and document requests and issues.
Inter-Relationships:
Works directly with office staff and customers.
Requirements
- Connectwise experience.
- Basic understanding of operating systems, business applications, printing systems, and network systems.
- Demonstrable technical diagnostic skills.
- Attention to customer service - active listening and attention to detail via telephone, email, and in-person.
Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $16 - $20
