What are the responsibilities and job description for the TM Customer Experience Specialist II position at Huntington?
Description
Summary:
The Treasury Mgmt. Customer Exp. Specialist II provides an advanced level of product and service support to the Treasury Management segment.
Duties & Responsibilities:
- Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers.
- Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer.
- May perform training or education for customer on specific products.
- Acts as internal resource for inquiries.
- May recommend process improvements and efficiencies for product and service workflows.
- Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
- Acts as mentor to less experienced Treasury Management Customers Service Specialists.
- Performs other duties as assigned.
This position is a hybrid position. Must be near a Huntington Corporate office.
Basic Qualifications:
- High School Diploma or equivalent
- 3 or more years of Treasury Management experience
Preferred Qualifications:
- Basic to intermediate knowledge of Microsoft Office applications
- Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
- Understanding of TM products and services, or commercial banking
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Workplace Type:
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Salary : $41,100 - $52,100