Reservations Agent

Seasonal (Seasonal) Thanks for your interest in Schweitzer! We’re a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference! PERKS & BENEFITS: Free Ikon Pass for all eligible employees Additional free skiing riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents Discounted skiing riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts Employee housing available in Sandpoint area Onsite employee childcare available (limited space) Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge Generous discounts on outdoor gear, apparel, food, lodging, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees 401k plan with generous employer match Paid parental leave of up to 6 weeks for eligible employees Discounts available for equipment rentals (based on availability), retail, food, lodging, and more Pro-deal pricing on equipment from top outdoor brands Bereavement pay Employee transportation available Discounted tuition with partner online university for all Alterra Mountain Company employees to further education POSITION TYPE: Seasonal SUPERVISORY: No SUPERVISED BY: Reservations/Front Desk Manager POSITION SUMMARY: Create and process reservations received via phone/website in a professional manner while ensuring accuracy of all lodging reservations. Support Front Desk shifts when needed. ESSENTIAL FUNCTIONS: Answer phone calls, assess guest needs and effectively match guest to appropriate Schweitzer property. Promote and up-sell other resort services/activities such as lift tickets and lessons. Proactively offer and sell Trip Protection. Process website reservations, collect deposits and charge final payment. Complete daily checklist to ensure accuracy of all reservations. Monitor voicemail, e-mail and lodging reservations system and assist with third party reservations with guidance from FD manager. Support Front Desk agents in the reservation making process and assist during peak times. Operate necessary equipment such as the phone, computer, and calculator. Perform other tasks assigned by hotel management. OTHER RESPONSIBILITIES: Assist Front Desk with guest check-in and check-out and provide information when needed. Assist with group functions when necessary. Availability: Job is part time; typically 8 hour shifts. Must be willing to work weekends and holidays. Must be available to work between 7am – 11pm. Worksite is the Selkirk Lodge reservations departments. JOB SPECIFICATIONS: SKILLS: Basic computer and math, good judgment when dealing with the public, very high organizational skills, ability to multi-task effectively EDUCATION: High school graduate or equivalent EXPERIENCE: Previous work experience in a customer service position, previous hotel experience a plus. LICENSE NEEDED: None MACHINES/TOOLS OPERATED: Computer, telephone, copier and fax machine. JUDGMENT/MENTAL COMPLEXITY: High BENEFITS: Group 3: See Employee Handbook REVIEW SCHEDULE: This position and the person filling it will be evaluated once per season. While this job description is intended to be an accurate reflection of the job requirements, Schweitzer reserves the right to modify, add, remove, or assign other duties as necessary. Considered by many as the best skiing in Idaho and the best family-friendly resort in the Pacific Northwest, Schweitzer ranks as one of the nation’s top winter destinations with 2,900 acres of incredible terrain thanks to two massive bowls and renowned tree skiing. Located in the rugged Selkirk Mountains of the northern Idaho panhandle, and only 80 miles from Spokane, WA, Schweitzer overlooks the town of Sandpoint, ID and offers breathtaking views of three states, Canada and the impressive Lake Pend Oreille.