Field Quality Controls Specialist

This is a remote position with a location in the Western US, preferably near a national airport, but would consider other locations for the right fit/candidate.

As Field Quality Controls Specialist, you will represent all divisions of Hussmann manufacturing to customers within your assigned region while collaborating with multi-regional and cross-functional teams and third-party contractors, to achieve desired results within budget and to specified quality and customer requirements, and within the project schedule. You will also support the development of organizational and departmental processes to improve product release and delivery execution speed and effectiveness, including analyzing and supporting the implementation of NTD, NPD, and COD requests as required

Responsibilities

• Support the controls “release to customer” field strategy for all Hussmann products by serving as liaison between the engineering, manufacturing, sales, product management, warranty customers, contractors, and Field Quality Project Lead and Technical Support teams. Key Job functions include:
  • Utilize knowledge of refrigeration controls applications to mitigate customer risk during installation and start up
  • Provide proactive support for key customer onboarding and special projects and new product and controls releases
  • Collaborate with cross functional teams to meet project objectives, drive root cause, and mitigate customer risk
  • Advise in the customer support process related to the delivery and startup of sustaining and new products
  • Participate in meeting cadences with cross functional teams to ensure robust support plans for field escapes, issues, large customer start up projects, and new products and controls start ups
  • Support controls projects within budgetary guidelines
  • Effectively manage individual utilization – including maintaining itinerary plans and proactively communicating to manager and leads when schedule permits special project work
  • Collaborate with cross functional teams to meet project objectives, drive root cause, and mitigate customer risk
  • Champion projects to completion
  • Support process improvement activities
  • Oversee complex order and new product builds
• Drive cross-functional accountability related to Field Quality to mitigate customer risk.
• Document onsite findings utilizing the field report creation process
• Utilize the Field Escalation process when applicable
• Perform Senior Field Quality Project Manager duties
  • Conducting plant and customer site audits to identify opportunities for continuous improvement of product and processes.
  • Interact directly with customers, contractors, technicians and engineering providing advanced level technical expertise in order to instill confidence in Hussmann equipment, installation, technical support, and service and will also have the experience to provide startup support on refrigeration systems and merchandisers as needed.
  • This position is customer facing; therefore, professionalism is of the utmost importance as the FQS is viewed as Hussmann’s “technical expert”.
  • Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up
• Support peers and technicians in Controls startup and functionality
  • Facilitate/Coordinate Training as required
  • Provide Peer to Peer Training

• Create Training Material as required

Requirements:

• High School Diploma and Technical Degree required; Bachelor’s Degree preferred
• A minimum of 7 years of Refrigeration/HVAC or related industry experience
• Must have advanced industry product knowledge; hands-on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment
• Minimum 7 years of Field Project Management experience
• Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word
• Experience facilitating meetings with cross-functional teams preferred
• Experience managing complex customer start-ups
• Ability to speak effectively before groups of customers or employees of the organization
• Manufacturing new product launch/build experience a plus
• Mobility within work facilities including manufacturing and installation sites
• Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)
• Up to 70% independent travel to manufacturing and customer sites

Key Competencies and Success Factors:

• Build efficient, realistic plans and detailed actions to achieve objectives; Sets priorities effectively and organizes information; holds self and others accountable to project milestones and results
• Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems
• Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution; Presents information in a clear and accurate manner
• Strong business acumen; Ability to drive strategy, influence practices, processes and policies that result in competitive advantage; Continuously works to improve value through process improvement
• Understands customer and market demands; proactively ensure customer requirements translate into program requirements, responds promptly to customer needs and advocates resolution of issues important to stakeholders
• Strong ability to collaborate with cross functional teams with ability to influence and create action