Practice Manager--HRPN

Hutchinson Regional Healthcare System
Hutchinson, KS Full Time
POSTED ON 7/29/2022 CLOSED ON 10/31/2022

Job Posting for Practice Manager--HRPN at Hutchinson Regional Healthcare System

The Practice Manager is responsible for providing overall supervision and coordination of outpatient medical practice service activities and programs for hospital-owned clinics. Responsibilities include but are not limited to operations, financial reporting, insurance oversight, A / R oversight, personnel management, and oversight of practice management. Hutchinson Regional Physician Network provides medical services to benefit Reno County and the surrounding areas to ensure patients receive top-tier quality health care. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. ESSENTIAL FUNCTIONS: Serve as a liaison between practice physicians and office staff between the practice and other clinical and administrative areas. Develop growth strategies and business plans in cooperation with practice physicians and leadership. Support financial, budget and business goals. Ensure adequate staffing is in place to meet the demands of the practice. Monitor the billing and collection functions. Oversee daily operations of practice including but not limited to services, site policies, staff development, and patient flow. Manage staff relations including performance management, staff satisfaction and conflict management. Perform and oversee scheduling and day to day operations Assess quality of and coordinate patient care services with patients, staff, providers, and other necessary team members. Establish and implement effective workplace procedures Ensure policies and best practices are up to industry standards and government regulations Hire, train and monitor administrative stuff Supervise daily practice operations such as billing, debt collections, security and occupational health and safety Coordinate regular staff meetings and performance reviews Ensure success of the practice and the physicians through marketing strategies and ROI reporting Interview, hire and train new staff in accordance with HR guidelines Review productivity and make staffing adjustments as needed Monitor and approve time cards and track staff licensure requirements Review volumes, productivity, MU, RVU and expense reports Monitor patient scheduling, referrals and satisfaction Assist in the recruitment of new patients Interact with patients and gain feedback about the practice Address patient complaints in a caring and timely manner MINIMUM KNOWLEDGE AND SKILLS REQUIRED: Must possess effective communication skills to effectively work with patients and staff Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients Excellent analytical and problem-solving skills Good leadership, motivation, training and goal-setting skills Financial and accounting skills Organization and time management skills PREFERRED KNOWLEDGE AND SKILLS REQUIRED: Knowledge of basic Medical terminology In-depth knowledge of health care finance best practices and standards Computer literacy and knowledge of relevant health care and administrative software REQUIRED BEHAVIORAL SKILLS: Integrity: A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System. Compassion: A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations. Accountability: Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes. Respect: Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation. Excellence: Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making. Proven ability to think strategically but also must be able to lead day-to-day tactical processes. Demonstrated ability to manage and provide coaching and leadership on complex projects. Must be able to lead and/or facilitate process improvement. MINIMUM EDUCATION AND EXPERIENCE REQUIRED: Bachelor’s Degree in a healthcare related field required At least 2 years of experience in a healthcare setting required. 1 year of leadership or management experience required. PREFERRED EDUCATION AND EXPERIENCE: Master’s Degree in a business or healthcare related field preferred REQUIRED LICENSE/REGISTRATION/CERTIFICATION: N/A PREFERRED LICENSE/REGISTRATION/CERTIFICATION: N/A We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.
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