What are the responsibilities and job description for the Bilingual Verifications Supervisor (Customer Service) position at Hy Cite Enterprises, LLC?
Bilingual Verifications Supervisor (Customer Service)
Department: Order Entry & Verifications
Reports to: Order Entry & Verifications Manager
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JOB DESCRIPTION: *
The Order Entry & Verifications Supervisor is responsible for accomplishing department objectives by supervising staff, organizing and monitoring work processes, and providing coaching and training as required.
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DUTIES & RESPONSIBILITES*
1. Accomplishes staff results by coaching, counseling, and orienting daily.
2. Provides full training, develops personal growth, and maintains manual and procedure updates.
3. Monitors the staff’s daily phone status to ensure outgoing productivity and to identify performance and/or disciplinary issues.
4. Coaches the staff on how to provide quality and customer service standards by listening to the recording.
5. Completes operations by reporting the staff production results and contracts reviews daily and weekly.
6. Provides updates to the department manager.
7. Oversees the workflow and queues during the day.
8. Understands and adheres to legal/compliance standards included in corporate policies and accepts ownership for accomplishing existing tasks that fulfill legal/compliance requirements. Reports compliance violations when identified.
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BASIC & PREFERRED QUALIFICATIONS: *
Education
Basic - High school diploma, GED or equivalent.
Preferred - Associate degree or equivalent from a two-year college or technical school.
Experience
Job requires 1 to 3 years of previous related work experience.
Knowledge, Skills and Abilities
- Must be Bilingual in English and Spanish
- Knowledgeable in Microsoft office (MS Word, MS excel and MS Power Point)
- Ability to express ideas and information effectively in an oral or written manner
- Ability to support decisions with accurate information or reasoning
- Team and people building skills
- Ability to organize and coordinate inter-department communication and/or reporting production results
Interested candidates please apply online- www.hycite.com
Hy Cite Enterprises, LLC
3252 Pleasant View Road
Middleton, WI 53562
Job Type: Full-time