CENTRAL DEPLOYMENT ANALYST

The Central Deployment Analyst will collaborate, analyze, report, and draw insights on the project delivery and adoption Of Global Hotel Technology platforms delivered into Operations. The analyst will support the methodology of deployment through analysis to improve the outcomes, techniques, and strategies to measure adoption and activation. The information gathered will be used to create actionable strategies that support execution and engagement of Hyatt programs or platforms delivered into hotel Operations.

With an emphasis on outcome-based adoption, the Activation and Adoption Analyst will champion activation and adoption through rigorous analysis of data. Deployed hotel technology performance will be evaluating through project KPI’s to demonstrate financial and operational viability of the business product or operational change.

With a focus on collaboration, active listening, and communication; the Activation and Adoption Analyst will partner with various stakeholders internally and externally to gather feedback, analyze, and interpret data that will support activation and adoption.

The Activation and Adoption Analyst must be innovative, proactive and challenge the status quo to seek opportunities that will support outcome-based success and will not take information or data at face value to drive activation and adoption. That analyst will devise a system to monitor and evaluate key adoption drivers and communicate opportunities to improve practices that will benefit deployment, activation, and adoption.

Responsibilities

Manage activation and adoption scorecard and provide reporting rich in data to demonstrate value add and business impact of successful adoption to communicate to leadership within the organization.

Increases activation and acceptance of new programs and products by identifying, recommending, and implementing new processes for delivery of solutions through an operational lens.

Gather and respond to feedback from hotel operators and above-property leaders to drive cycles of continuous improvement in solutions offered.

Work effectively across functions, regions, operating models, and brands by developing strong working relationships with peers and technical leads to ensure end-to-end management of all technical issues relating to implementation and day-to-day use of products to deliver on-property services.

Able to analyze and interpret data in order to spot trends and patterns to identify strategies to improve activation and adoption.

Promotes importance of data integration into deployment, activation, and adoption of hotel technology.

Identify ROI indicators utilizing financial knowledge of hotel profit & loss expenditures to illustrate value of hotel technology.

Demonstrate a commitment to Hyatt core values.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Experience

Minimum of 5 years of Hospitality experience in a leadership role

Strong process management experience

Ability to maintain confidentiality with information or items as required

Ability to perform analysis, define new processes, and drive technology initiatives and projects

Experience in developing and executing a well-defined approach to problem-solving

Excellent verbal, written, and interpersonal skills

Adaptable and with the intellectual ability to thrive in a demanding, fast-moving, and customer-focused environment.

Experience in supporting applications such as Point of Sales, Digital platforms, Spa Applications, Sales and Catering Systems, Property Management Systems and Guest Services applications.

Education

Bachelor’s Degree

Computer Skills Needed to Perform this Job

Competency with Microsoft Applications, Word, PowerPoint, Excel, Outlook

Point of Sales Applications – Simphony, Agilysys, Infrasys

Digital Platforms – Dining solutions

Spa Applications (Book4Time, Reservation Assistant or equivalent)

PMS and Guest Service Optimization Applications

Additional Comments and Requirements

Handles the demands of projects, vendors, and deliverables by prioritizing and maintaining a flexible attitude

Anticipates client’s needs, takes appropriate action to meet those needs and continually searches for a way to improve both client service and satisfaction. Continually identifies, implements, and improves effective processes and procedures to ensure overall client satisfaction

Sets high standards of performance. Seeks, applies, and demonstrates the best practice to achieve innovative and creative business solutions.

Flexes to new projects and timeline changes.

• Assure that a positive employee relations position is maintained. Ensure that the company's management principles, policies, and programs are consistently practiced.

Assure effective communications are maintained within areas of responsibility. Where appropriate, inform employees as to plans and progress.

Act within the scope of authority and consistent with company and corporate objectives, guidelines, policies, and practices.

This position has global travel required

Colleagues are also encouraged to visit Hyatt properties regularly to maintain updated business practices along with on-the-job coaching.