Night Auditor

Job description

As the first boutique-inspired offering from Hyatt Place and the first hotel to open in Lake Forest, IL since 1929, The Forester Hotel is the natural selection for modern comfort and evolutionary service. Founded on the motto of "Love of Science and Nature", the city of Lake Forest has always been at the crossroads of preservation and progress with its open lands backing up to office parks and the cobblestone streets of historic Market Square leading to Starbucks and Williams Sonoma. The Forester is at a similar crossroads safeguarding all of the comforts of Hyatt, like Hyatt Grand Beds, free Wi-Fi, cozy corner sofa-sleepers, and delicious breakfast, while at the same time blazing new trails with boutique offerings including an upscale bistro bar and over 4,500 square feet of flexible event space. Blaze your own trail and discover The Forester.

The Guest Services Agent contributes to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Guest Services Agent is responsible for being the first person that guests come in contact with, and will ultimately set the tone for the operation by creating personalized relationships with the guests.

• Act as the host and first impression of the Hotel while creating next level hospitality for the guests.
• Checking-in and Checking-out guests while ensuring their satisfaction.
• Assisting guests with market/gift shop purchases
• Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone. Operate Front Desk during your assigned shift to a consistently high standard.
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Setting up the next shift for success, and properly passing on all concerns, questions, and activity during and post shift.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required
• Previous customer service or hotel experience required, “Hyatt” Experience helpful.
• Friendly demeanor and excellent communication and customer service skills
• Good organizational and prioritization skills
• Prior computer experience using windows-based software preferred

RECRUITMENT INCENTIVE

• The Forester is looking for qualified candidates you would recommend as excellent team members
• Referring a new hire for any open Indeed position will earn $150.00
• $75.00 is offered upon hiring with $75.00 after the recommendation is employed for 90 days

The Forester, by Hyatt and Janko Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

COVID-19 considerations:
We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person