Executive Housekeeper

Hyatt Place Kent Narrows & Marina, located in Grasonville, Md. is the newest hotel on the Eastern Shore boasting 120 water views rooms and 7,000 square feet of meeting space. We are seeking an Executive Housekeeper to oversee all housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position directly reports to the General Manager.

Team Member Benefits:

·         Medical, Dental and Vision

·         Employer Paid Life Insurance

·         Other Supplemental Benefits

·         Employer Matched 401K

·         Hotel Room Discounts across multiple brands

·         Enhanced paid vacation, sick time and holiday pay

Essential Job Functions

• Interview, recruit, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Maintain high cleanliness standards in guest rooms, meeting space, and public areas.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner. 
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline of team members as needed and in accordance of company policy.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Participate in hotel’s MOD program.
• Perform other duties as requested by management.

Position Requirements:     

• Associate or Bachelor’s degree in the hospitality field preferred.
• Two Years working as an Executive Housekeeper or Housekeeping Department leader required. 
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must be able to provide outstanding customer service to internal and external guests.
• Must have knowledge of departmental operations.
• Must have knowledge of computers and training techniques.
• Maintain a professional appearance and manner at all times.
• Ability to exercise judgment in evaluating situations and in making sound decisions.
• Must have strong interpersonal skills and cordial behavior.
• Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. 
• Excellent communication, organization, written and guest relations skills.
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines.
• Strong interpersonal skills and a can-do positive attitude.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills                     

Job descriptions and responsibilities are subject to change depending on business needs.