What are the responsibilities and job description for the Front Desk/ F&B Manager position at Hyatt Place Savannah Airport?
Hotel Front Desk Manager Job Summary
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent and restaurant experience? We’re hiring a Front Desk and F&B Manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, ensuring guest services are exemplary, ensuring that the bar is running smoothly, and adjusting menu items as needed. Applicants should have experience in the hospitality and restaurant industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you think you are AWESOME, have management skills and enjoy providing excellent customer service, apply today! We want awesome people to join our team.
Location
Pooler, GA
Hotel Front Desk Manager Responsibilities
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office and F&B employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any/all guest complaints
- Keep inventory and submit orders to upper managemen as needed
Qualifications
- High school diploma or equivalent certification required
- At least 2 years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry
- Also must have restaurant experience
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills, and multitasking skills
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel strongly desired
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Signing bonus
- Tips
Experience:
- Hotel Experience: 2 years (Required)
- Restaurant: 2 years (Required)
Work Location: One location