What are the responsibilities and job description for the Aftermarket Customer Service Associate I position at Hyundai Translead?
Pay Range: $23.80 - $27.35 per hour
At Hyundai Translead, we believe the future of our organization lies within in the hearts and capabilities of our team members. We respect diversity and will continuously strive to be a respected global corporate citizen.
Job Summary
The Aftermarket Customer Service role supports the Aftermarket by providing a high level of customer service to Hyundai Translead dealers and distributors regarding sales orders, parts availability, parts pricing, supplier information or any other customer requests or needs. This position contributes to the overall mission of Hyundai Translead by providing innovative solutions and improving the customer care experience.
Essential Functions
Processes sales orders from customers in Aftermarket website- Resolves any issue to fulfill orders in a timely manner
- Facilitates pricing requests and lead-time requests for stock or non-stock parts from Hyundai Translead or other suppliers
- Answers inbound phone calls from customers promptly and politely
- Receives and responds to customer requests using email and phone calls
- Assists customers wiht looking up parts on the Aftermarket website
- Aids customers with Aftermarket sales support such as tracking packages, tracking shipments, tracking weekly stock order, return authorizations, and processing shipping discrepancies
- Provides part cross reference information to customers
- Exceeds customers' expectations by demonstrating the highest level of customer service
- Follows up with internal or external parties to provide prompt solutions for customers
Essential Functions (Continued)
- Effectively diffuses high-tension situations with customers
- Communicates any urgent customer service issues to management
- Continuously improves processes to become more efficient
- Performs to exceed department and company goals
- Other duties as assigned
Minimum Education and Experience Requirements
- High school diploma or GED
- Previous customer service experience
- Ability to learn about the heavy-duty trailer industry
- Previous experience using Excel (basic data entry, will train to perform v-lookup)
Preferred Education and Experience Requirements
Language Requirement
- None
Travel Requirements
- UP to 10%
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Hyundai Translead is an EEO/AA/Disability/Vets Employer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $24 - $27