Greeter - Twin Cities Orthopedics

i-Health/Revo
Edina, MN Part Time
POSTED ON 12/15/2023 CLOSED ON 12/27/2023

What are the responsibilities and job description for the Greeter - Twin Cities Orthopedics position at i-Health/Revo?

The Greeter is responsible welcoming patients as they arrive for their appointment, guiding patients to the registration area, and fostering positive interactions.

This position part-time works every other Saturday and Sunday 8am - 8pm out of the Edina Clinic.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Greet patients in a professional, friendly, and caring manner
  • Guide patients to reception area
  • Assist with patient registration and check in as needed, including collection of co-payments and insurance information
  • Monitor patient needs in lobby
  • Communicate regularly with Patient Services Representatives, care teams, and other clinical staff and provide support as needed
  • Regularly monitor the greeter station
  • Assist patients in calling for transportation
  • Distribute medical records and prescriptions to patients
  • Contact couriers for package delivery as well as lab pickups
  • Monitor supply inventory and place orders as needed
  • Provide support for additional administrative functions
  • Any and all other duties as assigned

 

Education and Experience Requirements:

  • High School diploma/GED or equivalent
  • Customer Service experience

 

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic during business hours 
  • Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

 

Performance Expectations – i-Health’s Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service  - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

 

Environmental Conditions:

  • Clinic setting

 

Notes

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

 

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