What are the responsibilities and job description for the Front Desk Agent position at I Square Management?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage phone and in person reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred) Fosse Training helpful but not required
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- High School Graduate or General Education Degree (GED)
- Basic computer skills required.
- Must be able to work weekends
- Effective communication skills
- High energy and professional demeanor
Benefits Available (some benefits require a waiting period before being effective):
- Competitive Wages
- Hotel Discounts at hotels nationwide
- Uniforms Provided
- Vacation time
- Medical Insurance Available
- Dental & Vision Insurance Available
COVID-19 considerations:
To keep our team as safe as possible, we have installed clear plastic barriers, provide masks, gloves, and hand sanitizer.
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
COVID-19 considerations:
All team members are required to wear face coverings at all times while in front of the guest. Hand sanitizer is throughout the hotel for the guest convenience.
Work Location: One location