What are the responsibilities and job description for the Dispatcher/Customer Service Rep position at Iannarino Fullen Group?
Title: Dispatcher/Customer Service Rep
Location: Mesa
Pay: $17 - $20/hr
WHY YOU SHOULD JOIN OUR TEAM
We are a stable HVAC & Plumbing company that invests in our team and offers real opportunities for career growth. This customer service/dispatch position works a full-time schedule and earns a competitive wage of $17-20/hour, depending on experience. We provide generous benefits and perks, including medical insurance, life insurance, paid vacation, sick time, holiday pay, and an IRA retirement plan. We also make it easy to apply! If we have your attention, please continue reading!
ARE YOU A GOOD FIT FOR THIS DISPATCHER / CSR ROLE?
We are looking for someone who is motivated to do quality work and further their career as a Dispatcher / CSR. Ask yourself: Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If so, we want to meet you!
WHAT WE NEED FROM YOU
In this Dispatcher / CSR role, you provide excellent customer service for all inbound and outbound calls with a voice that is friendly and confident. Client satisfaction is a priority, and you eagerly perform quality control by doing "Happy Checks" with customers after jobs are complete.
Your friendly disposition transfers easily as you dispatch our technicians. You constantly monitor the dispatch board, forecast workload for 2-3 days out to maximize routing and minimize mileage, and dispatch technicians quickly and efficiently. You always know the status of each technician.
Additionally, your organizational skills are vital as you ensure service, repair, and preventative maintenance admin tasks are taken care of, including billing, scheduling, data entry, filing, and processing renewals. You feel good that you contribute to overall client satisfaction!
If you can do this and meet the following requirements, apply today!
- 2 years experience answering incoming calls in a customer service-related industry
- Proficient in Microsoft Office and ability to adapt to new software
- Must be able to pass a criminal background check and drug screen
- Geographical knowledge of service area or great map reading skills
- Knowledge and/or experience in the HVAC field is a PLUS!
Knowledge of HVAC, plumbing, and dispatching, and being familiar with the Valley area is a plus! Are you dependable? Do you have excellent customer service and people skills? Are you organized and able to prioritize tasks effectively?
APPLY NOW FOR THIS DISPATCH / CSR POSITION
If you are looking for a company that will treat you like a team member and a person instead of just another employee, then you have found the right place! you may be perfect for this Dispatcher / CSR position! Apply today using our initial 3-minute, mobile-friendly application! If you answered yes, apply now using our initial quick and easy mobile-optimized application.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Commission pay
Application Question(s):
- What is the best email to reach you?
- When are you looking to start?
Work Location: One location