Claims Quality Auditor Specialist

IAT has an immediate opening for a Claims Quality Auditor that can be located in one of the following locations:

• Scottsdale, Arizona
• Alpharetta, Georgia
• Naperville, Illinois
• Rolling Meadows, Illinois
• Raleigh, North Carolina

Please note, IAT works on a hybrid schedule.  This role will be required to work from the office Monday through Wednesday with the option of working remotely Thursday and Friday.

This position is responsible for working collaboratively with business partners to ensure compliance with IAT Best Practices and continuously supporting the improvement of the technical quality of claims handling and measuring compliance through the completion of quality reviews.  Furthermore, this role works closely with claims management to analyze and communicate findings, recommend solutions and assist with training.

Responsibilities:

• Conducts claim technical quality audits of property, transportation and casualty insurance claims.
• Performs a thorough analysis of quality audit results in order to report opportunity areas to management.
• Utilizes audit software to provide feedback and observations.
• Makes recommendations to improve quality, workflow processes, policies and procedures.
• Completes written, oral and PowerPoint presentations in order to share the QA results.
• Conducts collaborative training with the Line of Business on technical claims content.
• Assists in the enhancement of Best Practice Guidelines.
• Conducts secondary audits to ensure calibration within the claim teams and QA.
• Assist with special projects and focus audits as required.
• Stays current within respective fields of expertise.
• Perform other duties as necessary.

Qualifications:

 Must have: 

• Bachelors’ degree in related field and 7 years of experience in General Liability, Transportation or Auto Claims handling (Multiline experience preferred) or equivalent
• Equivalent is defined as 10 years of relevant experience as defined above
• Multiple jurisdiction claims handling experience
• Minimum of 3 years Claims supervisor or management experience and/or 3 years audit experience
• Deep technical knowledge of Casualty, Auto (Physical Damage/Bodily Injury), Transportation claims
• Knowledge of the Insurance Industry and Claims Handling
• Excellent interpersonal, written and verbal communication skills
• Ability to collect, dissect and analyze complex data sets
• Ability to excel independently and in a team
• Authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes.

Preferred to have:

• Strong background in Audit and/or Supervision

Our Culture

IAT is the largest private, family- owned property and casualty insurer in the U.S. Insurance Answers Together is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers. It’s about far more than being a workplace. We’re a work family.

At IAT, our fundamental belief is to a create a culture where all employees are heard and have a sense of belonging. Inclusion and Diversity are not just initiatives, it’s how we live. We’re committed to driving and building an open and supportive culture. By embracing the uniqueness of our employees, investing in their development, listening to, and engaging their ideas, we are stronger as an organization.

Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

• 26 PTO Days (Entry Level) 12 Company Holidays = 38 Paid Days Off
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• 7% 401(k) Company Match and additional Discretionary Retirement Contribution
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and participate in E-Verify.

Come join the IAT family!

COVID 19 Statement: 

IAT actively tracks COVID vaccination rates, possible symptoms, and cases across the organization so we can make informed decisions about workplace safety.  As a result, while IAT does not require employees to be vaccinated, employees are required to log their vaccination records and attest daily to being symptom free before entering IAT offices.