What are the responsibilities and job description for the IT Analyst position at IBM?
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
You will attend and resolve IT incidents, diagnose and resolve escalated technical issues primarily on desktops/laptops and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. This role will require you to guide desktop team engineers on technical issues and provide feedback regularly. You will be required to maintain company guidelines, processes, practices and procedures.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
You will attend and resolve IT incidents, diagnose and resolve escalated technical issues primarily on desktops/laptops and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. This role will require you to guide desktop team engineers on technical issues and provide feedback regularly. You will be required to maintain company guidelines, processes, practices and procedures.
Required Technical and Professional Expertise
- Strong communication and analytical skills
- High level of customer service and experience supporting internal/external customers
- Leadership experience
- Knowledge of IT infrastructure
Preferred Technical and Professional Expertise
- Strong knowledge on OS (windows 7, linux)
- Exposure to SAP, Oracle and Citrix environment
- 5 years experience managing/handling IT infrastructure
Salary : $1 - $1,000,000
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