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Your Role and Responsibilities
Are you passionate about helping clients achieve their business goals? Do you enjoy learning new technology and problem solving? Then IBM Expertise Connect Program is for you. We are looking for highly experienced individuals who can establish a trusting relationship with our clients. As a Technical Account Manager (TAM), you will develop a consistent long-term partnership with our clients to maximize their ROI in IBM products. You will have the opportunity to be a part of the Hybrid Cloud Expert Labs organization where you develop critical-thinking skills and work with Subject Matter Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in the Journey to Cloud, Openshift, WebSphere Application Server, Integration Products, Cloud Paks, Monitoring, Event Management, Service Management and Application Resource Management.
The Technical Account Manager has core responsibility in the following areas for Expertise Connect customers: Provide a single focal point to customers and field personnel for helping the client:
Avoid problems (Preventive)
Avoid reoccurrence of problems after one has occurred (Proactive)
Lead coordination of current problems, reduce the impact (mitigation), expedite resolution, provide root cause and delivery of lessons learned (again, proactive)
Provide Proactive Reports, based on client needs/desires
Responsible for ensuring that all contract deliverables are provided
Where appropriate, act as lead, Project Manager or lead TAM across all business units
If you are hired into a Colorado work location, the anticipated compensation range for the position ($77,000-$162,000) is based on a full-time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.
EXPERTLABS22
Required Technical and Professional Expertise
Experience developing client relationships and strong rapport
Ability to prioritize, multi-task, and perform effectively under pressure
Excellent time management, organization skills, and the ability to manage multiple, complex, high-priority tasks and situations across multiple accounts
Excellent problem-identifying skills, able to solve them quickly and thoroughly, using peers and internal resources as applicable
Excellent problem-solving skills, able to pay attention to detail and the ability to help resolve technical issues
Preferred Technical and Professional Expertise
Fundamental and/or strong knowledge in following technology & skills is an advantage. (Java, Shell scripting, Python, Kubernetes, Containers, Perl etc.)
Experience in the IBM Products: WebSphere Application Server, Extreme Scale, Cloud Paks, Tivoli Monitoring, Instana, Netcool, Watson AIOps, and Turbonomic
Strong experience managing large projects or client accounts. Project management or Agile certifications are a bonus
Solid working knowledge of Hypervisors (VMWare, etc) and virtualization layers / logical partitions management and administration
Solid working knowledge of shell scripting, Perl, Python (at a minimum)
Working knowledge and usage of Cloud technology (AWS/IBM Cloud/Azure/Google)
Working knowledge of OS (Linux, Windows, Unix, AIX)
Experience of concepts of AI and Machine Learning
Strong interpersonal and negotiation skills allowing support of critical customer situations
Able to interpret and understand client’s business and technical needs
Ability to bridge between Client’s technical needs/problem and IBM Lab/Development
Ability to plan, prepare and deliver knowledge transfer and enablement sessions specifically designed for their customer
Salary.com Estimation for Technical Account Manager in Austin, TX
$52,506 to $70,837
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