Medical Office Staff

Primary Job Duties:

• Greet, register, instruct, discharge, and provide general assistance to patients.
• Obtain demographic and financial information and enter into computer system/electronic medical record.
• Verify insurance eligibility and relevant information on payment policies and billing/collection processes. Verify and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility when applicable.
• Maintain and balance cash drawer.
• Maintain electronic medical record, scan and title documents appropriately.
• Confirm electronic medical record chart is complete, patient understands physician instructions and financial responsibility is settled before prior to patient leaving the center.
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
• Answer the telephone, take messages and forward them to the appropriate staff/provider.
• Help maintain patient flow within the center.
• Maintain a clean, orderly waiting room including reading material.
• Assist with the release of medical records.
• Demonstrate ongoing competency and proficiency in job requirements.
• Attending staff meetings.
• Assist with the orientation of new employees.
• Perform clerical tasks as required.
• Maintain strictest confidentiality.
• Other duties as assigned.

Experience:

• Customer Service/Training preferred.

Knowledge:

• Computer systems and applications including Word, Excel and email.
• Knowledge of medical terminology and basic office procedures.
• Ability to type 30 words per minute with 95% accuracy.

Skills:

• Ability to work independently and with the public in a high-pressure environment.
• Detail oriented with excellent interpersonal communication skills.
• Ability to multi-task and prioritize workload.

Education:

• High school diploma or equivalent.
• Graduate of an accredited medical receptionist program preferred.

Experience:

• Customer Service/Training preferred.

Knowledge:

• Computer systems and applications including Word, Excel and email.
• Knowledge of medical terminology and basic office procedures.
• Ability to type 30 words per minute with 95% accuracy.

Skills:

• Ability to work independently and with the public in a high-pressure environment.
• Detail oriented with excellent interpersonal communication skills.
• Ability to multi-task and prioritize workload.