Area Supervisor

Summary of Job Function

The Ice Cold Ops Area Supervisor balances the role of being a servant leader and delivering exceptional performance. The ICO Area Supervisor understands the importance of providing an engaging environment for the restaurant teams and guests, while focusing on achieving the restaurant’s operational standards, & financial objectives. ICO Area Supervisor invest their time in recruiting, training, & developing servant leaders that create consistent excellent guest experiences and inspire their team’s performance to exceptional results. The ICO Area Supervisor balances their accountability in managing the facility, maintaining all restaurant accounting & completing all administrative duties.

Essential Responsibilities

1. Develop Servant Leaders - Puts your people and restaurant first – not yourself

· Shows compassion, care, and concern toward our hardworking team

· Engages our team in regular one-on-one meetings and performance discussions

· Creates a positive can-do environment and sets our team up for success

· Leads, Coaches, and motivates the Managers, Leaders, and Team

· Recruits and develops outstanding talent

· Demonstrates commitment to our goals and inspires others to deliver outstanding performance

· Respects and serves those they lead through behaviors, actions, and decisions

2. Create Guest Experiences - Creates a service experience so good the guest can’t wait to come back to

Dairy Queen

· Serves as a role model to create memorable guest experiences

· Sets clear expectations and creates an enjoyable work environment

· Takes actions to solve and celebrates guest feedback

· Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

3. Leader - Serves as the face and voice of ICO in the restaurant and community

· Serves as the local representative of ICO to the community by sponsoring or participating in local events

· Builds and leverages community relationships to drive business and maximize catering program opportunities in the community

· Leads and implements company-wide promotions, product launches and product samplings

· Ensures the team executes and measures the impact of local promotions

4. Administration - Maintains the balance between providing an Outstanding Employee and Guest

Experience, and Achieving Financial goals

· Develops accurate sales forecasts, creates effective schedules and planning to ensure achievement of Excellent Operations & Financial Cost Controls.

· Monitors business: Reviews previous day financial & operational results, schedules, accounting, operational checklists, HACCP Logs

· Reviews daily & weekly inventory efficiencies & usages to create accurate (truck) orders

· Controls food and paper inventory by completing daily and weekly inventory counts & analysis. Maintains accurate inventory & usage records

· Creates, communicates, implements, and follows up on operations and financial action plans.

· Analyzes sales and labor results throughout and after each shift daily & weekly

· Maintains operational standards for achievement of Quality products, Cleanliness, Sanitation and Service expectations consistently each shift each day.

· Maintains accurate & complete daily accounting & administrative records

5. Maintain Facility - Ensures the restaurant is a safe, sanitary, and appealing place for everyone

· Monitors and maintains compliance with health, safety, cleanliness, security and fire policies, standards, and regulations.

· Identifies problems, conducts high-level troubleshooting, and seeks repair(maintenance) support for restaurant equipment to ensure equipment functions correctly

Key Performance Indicators and Expectations

· Excellent people leadership and guest service skills required

· Ability to work in a fast-paced environment

· Ability to communicate effectively with Guests, Team members and Above Restaurant Leaders

· Maintain OSAT scores in the top 25% of the Dairy Queen System

· Obtain and maintain a minimum of one certified training store.

· Responsible for all store level cash

· Maintain acceptable controllable cost

Required Knowledge, Skills and Abilities

· Excellent people leadership and guest service skills required

· Ability to work in a fast-paced environment

· Ability to communicate effectively with Guests, Team members and Above Restaurant Leaders

· Ability to resolves issues in compliance with ICO standards

· Available to work all shifts, weekends, and holidays

· Reliable transportation & Valid Driver’s License

· Effective Planner & Organizer

· Excellent Recruiter & Trainer

· Ability to lead a team to achievement of financial budgets

· Ability to maintain accurate accounting & administrative records

· Ability to effectively utilize company computer, email, and restaurant software.

· If listed as an authorized company driver, must take the Driver Safety Course recommended by the Company’s insurance carrier.

Education and Experience

· Must have high school diploma or equivalent

· Minimum of 3 years in above store management experience

Physical Demands

· Must be able to lift up to 50 pounds of force frequently to move objects

· Ability to carry products/boxes and miscellaneous items weighing no more than

50 pounds

· Consistently handles product preparation

· Ability to kneel, bend and follow proper lifting procedures

· Consistently lifts for product preparation, stocking and inventory

· Ability to work at a rapid pace

· Ability to stand on feet for a minimum of 8 hours

· Audible hearing

· Clarity in Vision

· Readily Understandable Verbal Speech Communication Skills

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Weekends as needed

Ability to commute/relocate:

• Alexandria, LA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $70,000