Intake Coordinator

NOTE: All applicants must comply with ICL's vaccination policy.  Individuals selected for employment cannot begin working until they  provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation.  Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.

• Function as integral ICL Hope Center team member engaged in comprehensive coordination and communication with ICL Hope Center staff, Entitlements Department, and ICL treatment, housing and care coordination programs.
• Respond to internal referrals, referrals from external providers, and people seeking services through intranet, email, and by phone. Ensure all referral information is accurately documented in referral management system
• Conduct whole health brief screening for housing, care coordination and treatment services
• Schedule housing interviews and intake appointments
• Ensure match between individual’s needs and preferences and program eligibility criteria

• Review referral material for completeness. Call referral sources to gather more referral information if needed.

• Maintain accurate information on ICL program types, admission criteria, and program services to facilitate highest quality care matching.
• Support referral and intake workflows to ensure effective and efficient admission process.
• Collaborate with external service providers and entities to ensure coordination of care and making referrals to outside providers as necessary.
• Maintain housing waitlist, checking on status of individuals on the waitlist and communicating with referring providers
• Maintain contact with referring providers providing feedback regarding vacancies, planned resident movement, acceptance status, etc.
• Ensure all information is accurately documented in the electronic record in the required timeframe.
• Act as ICL whole health ambassador including value of equity and reducing health disparities
• May be assigned other tasks and duties reasonably related to the job responsibilities.

MINIMUM QUALIFICATIONS

• Master’s Degree in Social Work or other relevant field or
• Bachelor’s Degree with at least 2 years of experience working with individuals with mental illness, substance use disorder and/or experiencing homelessness, or with lived experience of mental health or substance use recovery
• Experience with NYS/NYC eligibility criteria, and funding sources

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Highly organized and detail-oriented
• Excellent written and verbal communication skills
• Positive attitude and excellent customer service skills
• Ability to engage and interact well with a wide range of persons at organizationally different levels
• Knowledge of federal, state, and local regulations pertaining to the admission, treatment and discharge of persons with mental illness and co-occurring disorders
• Proficient in Excel
• Knowledge and applied understanding of confidentiality
• Knowledge of various types of community mental health programs and their admission and discharge requirements
• Ability to collaborate with and cultivate relationships across ICL divisions and with external partners
• Ability to prioritize and follow through on multiple tasks simultaneously