What are the responsibilities and job description for the Call Center Agent position at Icon V FL?
Job Title: Call Center Agent
Company: Icon V
Location: Jacksonville, FL
About Icon V
Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.
Icon V is currently seeking enthusiastic and motivated individuals to join our team as Call Center Agents in Jacksonville, FL. As a Call Center Agent, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service, and promoting our products and services. This position offers a great opportunity for individuals who are passionate about customer interaction and enjoy working in a dynamic environment.
Responsibilities
Company: Icon V
Location: Jacksonville, FL
About Icon V
Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.
Icon V is currently seeking enthusiastic and motivated individuals to join our team as Call Center Agents in Jacksonville, FL. As a Call Center Agent, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service, and promoting our products and services. This position offers a great opportunity for individuals who are passionate about customer interaction and enjoy working in a dynamic environment.
Responsibilities
- Answer incoming calls from customers in a professional and courteous manner.
- Assist customers with inquiries, product information, and issue resolution.
- Make outbound calls to follow up with customers, schedule appointments, or conduct surveys.
- Provide accurate information about products, services, and promotions.
- Input customer data and update records in the company's database.
- Meet or exceed individual and team targets for call volume, sales, and customer satisfaction.
- Follow company policies and procedures for call handling and quality assurance.
- Collaborate with team members and supervisors to achieve departmental goals.
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to multitask and navigate computer systems efficiently.
- Positive attitude and willingness to learn.
- Flexibility to work evenings, weekends, and holidays as needed.
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
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