What are the responsibilities and job description for the User Support Specialist position at ICONMA?
Location: Anaheim, CA
Duration: 12 months
Description:
Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.
Skills/Experience:
Two years experience in a desktop support role position
Ability to work efficiently and independently
Remain calm in stressful situations
Be comfortable working will all levels of customers
Excellent troubleshooting skills
Experience using ticketing software
Experience using remote desktop tools
Experience with Active Directory and SCCM
Required Skills:
Technical troubleshooting skills
Hardware and software knowledge; understanding hardware and their components; operating systems; and software
Remote desktop knowledge, preferably Bomgar
Ticketing software knowledge
Desired Skills:
Remote desktop knowledge, preferably Bomgar
Ticketing software knowledge, preferably ServiceNow
Workable knowledge of Intune/ computer management software.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Duration: 12 months
Description:
Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.
Skills/Experience:
Two years experience in a desktop support role position
Ability to work efficiently and independently
Remain calm in stressful situations
Be comfortable working will all levels of customers
Excellent troubleshooting skills
Experience using ticketing software
Experience using remote desktop tools
Experience with Active Directory and SCCM
Required Skills:
Technical troubleshooting skills
Hardware and software knowledge; understanding hardware and their components; operating systems; and software
Remote desktop knowledge, preferably Bomgar
Ticketing software knowledge
Desired Skills:
Remote desktop knowledge, preferably Bomgar
Ticketing software knowledge, preferably ServiceNow
Workable knowledge of Intune/ computer management software.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Salary : $36 - $38
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