IT Manager

ICP Industrial Inc.

Job Description

Job Title: IT Manager

Department: Corporate Office Itasca,

Reports To: Global General IT Support Manager & direc line to Vice President of Finance.

Job Summary:

This position supports all functions of the organization’s IT Department. Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for cyber security, answering queries and addressing system and user issues in a timely and professional manner. Help desk support works with the infrastructure team and will often interact with system and computer users across the company. The Candidate must be able to travel Domestic and Internationally.

The day-to-day tasks of a help desk support team vary depending on the needs of the users or systems on a given day. Help desk support personnel can plan for upgrades, updates, and maintenance tasks, but there will always be unexpected issues that arise in a given day. Many in helpdesk support find themselves acting as the first point of contact when a user is facing hardware, software, or system issues. Teams work within a ticketing system, so that each member of the help desk team will have a variety of tickets to address and close out each day in addition to their maintenance tasks.

REASONABLE ACCOMMODATIONS

ICP Industrial, Inc must be made aware of reasonable accommodations are needed to satisfactorily perform the essential functions of the required job duties. Efforts will be made to “reasonably accommodate providing it does not cause undue hardship for ICP Industrial, Inc. Some accommodations may include the following:

• Additional modifying equipment or device
• Making the work environment readily accessible to individuals with disabilities.

Duties/Responsibilities:

• Assure continuity, integrity & availability of local IT Infra.
• Register and maintain a clear overview of 1) IT inventory of software, hardware and services, 2) licenses in use vs owned and evidenced license, 3) replacement & maintenance needs and related planning, 4) open support tickets, changes and projects, planning vs progress.
• Manage the lifecycle management of all IT Infra assets (software, hardware, telecom services, on premise & cloud services), initiating updates, upgrades, replacement or modernization and disposals.
• Manage and control local IT budget in alignment with Global IT, respecting quarter phasing and reporting the status on monthly basis.
• In close cooperation with Local Business IT Support: support to define, collect and document local requirements to request new solutions and/or changes requests to handover to Global IT organization, respecting the policy “Initiation of IT solutions or changes”.
• Local support:
• Support IT services to local management and users, respecting compliancy to local legislation and Stahl company standards (SHE, Legal, HR, IT, Information Security) in close cooperation with local responsible managers. Interface with the global support team and vendors if necessary.
• Support (but don’t take over) local OT (Operational Technology) owners to understand the impact to IT and Information Security and implement the proper controls.
• Incident- & problem management related to IT infrastructure: solve within local capabilities and mandate, submit a service ticket to Global IT for next level support, delivering the full issue analysis and reproduction info, monitoring the progress.

Security:

• Support Stahl Information Security by implementing and maintaining compliance to the information security policy framework applicable to the domain of Local IT Infra.
• Assess risks and vulnerabilities in IT assets and services, implement mitigations like patches, updates, upgrades. Implement compensating controls when applicable.
• Take co-ownership of the Business Impact Analysis in close cooperation with the Local Business-IT coordinator, Local Plant Manager, Local Finance Manager and Global IT.
• Propose, develop, and test disaster recovery procedures for locally used IT systems.
• Alert on initiatives that may impact Information Security and advise how to act.
• Report security incidents (security breaches, antivirus, hack attempts, etc.) and support follow up with Global IT and /or partners.

Organization & governance:

• Develop and implement IT- and Information Security governance based on qualified frameworks like ITIL, Cobit and NIST in close cooperation with Global IT.
• Support internal and external IT audits.
• Conduct IT user satisfaction surveys in co-ownership with Business-IT support, report the results and improvement plans to Local Management and Global General-IT Support Manager.

Education, Experience and Required Skills/Abilities:

• Ability to work independently with minimal supervision. A critical thinking and problem-solving aptitude.
• Ability to deliver results by recognizing but solving obstacles. Candidate must have a collaborative mindset, highly structured, accurate and disciplined to follow company guidelines related to IT operations and projects.
• Service & support level knowledge of IT infrastructure, including hardware, operating systems, storage, virtualization, security devices and cloud services.
• Strong analytical skills to define requirements and analyze incidents and/or problems.
• Prioritization and time management skills are a must.
• The ability to communicate effectively, (verbally and in writing), with the ability to liaise with local organization from both a technical and service perspective and articulate technical problems.
• Structured way of working, thinks and plans before executing, documents and registers, monitors execution against plan and reports to relevant stakeholders.
• Experienced to act on the different organizational levels (from end-user to management level).
• Experienced in managing external partners and escalations where relevant.
• Team worker, inspiring, motivating and encouraging local organizations to follow IT recommendations and policies.
• Experience with Microsoft Windows platform for client and server management. Must also be well versed and experienced with SAP.
• Organizational sensitivity, flexible to tune attitude and approach to connect to the organizational environment.
• Desirable knowledge of basic Project Management principles, Cobit and ITIL service management. Eager to learn on security standards like NIST and IEC62443 for OT.
• Proactively contribute to continuous service improvement with ideas and suggestions.
• 3-5 years’ experience in a similar function.
• Associate degree at minimum required.

Job Type: Full-time

Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Profit sharing
• Yearly bonus

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 5 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Itasca, IL 60143

Salary : $100,000 - $110,000