Technical Writer

ICS is seeking a Technical Writer to join the DOJ CRM program -   Hybrid – 2 Days Onsite 3 Days Offsite

Salary: 110,000 with Benefits

• • Work Site:  DOJ; 1400 New York Ave NW; 7th Floor; Washington DC
  • Location: Hybrid – 2 Days Onsite 3 Days Offsite
  • Clearance: Must be a US Citizen Public Trust Level- 4  (Active Secret or Top Secret desired)
  • Education:  BS a MUST (3- 5 Years of Experience)

The Technical Writer will support a project management organization managing a portfolio of IT projects for the federal government.

Maintain organization of the knowledgebase, ensuring information is documented using consistent design and language.

The writer will use and update existing methods to provide documentation, status reports, ad-hoc reports, meeting minutes, deliverables, and briefings.

The Candidate will work with internal and external teams to write and produce easy-to-understand, high-quality documentation that contributes to the acceptance of deliverables and products developed across the program.

Responsibilities: Researching topics, writing documents and editing their work for publication. Must work with technical teams to obtain an in-depth understanding of documentation requirements and the products to be produced. Develop and write easy-to-understand job aids and tutorials to help guide end-users on the processes performed across varying program functional areas. Write documentation that is appropriate for its intended audience and manage all work products related to project performance and program requirements. Develop processes and manage documentation related to project performance, program requirements and meeting minutes. Identify which documentation options are appropriate for each project type. Maintain large document repositories. Coordinate and prioritize concurrent activities within deadline-driven climate. 

Skills: Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Produce high-quality documentation and meeting minutes appropriate for its intended audience. Ability to analyze existing content for reuse and leveraging of content to include in documentation of like deliverables. Excellent written skills in English, strong communication skills and the ability to interact effectively with User and IT community. Strong communication skills and the ability to interact effectively with User and IT community.

Excellent document management skills, able to manage input from a variety of team members while standardizing the language and format while maintaining positive version control. Maintain comments tracking matrices on all documents. Excellent analytical skills including the ability to think through all aspects of document production and generate schedules and assignments for writers. Ability to create and update content based on templates and existing documents.  Relevant experience should include producing management briefings, project status reports and meeting minutes. Expert with Microsoft Office; especially Word, Outlook and PowerPoint. Highly proficient in using Jira, Confluence, MS Teams and MS SharePoint. 

• US Citizenship a Must
• BS/BA degree and 3 to 5 years’ experience
• 3 to 5 years of Technical Writing experience
• Ability to accurately document processes in English with minimal errors
• Understand and be well-versed in active language, subject-verb agreement, punctuation and other foundational grammar rules
• Must be able to work independently, achieve productivity goals, and manage one's time
• Attention to detail, striving for error-free work
• Must be able to work on site when needed
• Understanding of ITIL
• Help desk/service center technical writing of government standard operating procedure