Premium Billing Associate

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Premium Billing Associate will perform routine Premium Billing activities. This position exists to assist the Premium Billing department with account activities while providing excellent customer service in line with Company Standards.

WHAT YOU WILL DO

Process premium billings.

• Produce accurate and timely billings in several billing applications.
• Process interim, revised interim, finals, and revised final billings.
• Calculate audit billings manually when necessary for accuracy.

Provides premium billing services to customers.

• Reviews and responds to emails received by department group email account.
  • Provides research on payroll reporting status, payments, cancellation/reinstatement status etc.
• Handles customers calls from agents and policyholders.
  • Assists with reporting payroll and processing payments.
  • References several systems to research policy information.
• Updates email contact and coordinates address changes.

Performs departmental administrative tasks.

• Process letters, emails, and other items as requested.
• Process cancellations and reinstatements notices as required.
• Manage data entry input in several applications making sure they are current and accurate.

WHAT YOU BRING TO THE ROLE

• High School diploma or General Education Development (GED) required.
• Associate’s degree preferred.
• Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.

KNOWLEDGE AND SKILLS

• Knowledge of basic math and accounting concepts is required.
• Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred.
• Ability to understand and carry out simple instructions in standard situations.
• Must be Customer service oriented with strong organizational skills and attention to detail.
• Works well independently and as part of a team.
• Ability to effectively present information to policyholders, agents, and internal parties.

COMPENSATION

The hourly range listed for this position, $18.6515 to $29.4119, is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 10 paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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