Site Manager

Description

The site manager directs the overall activity of a car wash location through leading, motivating and developing a site team that delivers a quality customer experience, while being accountable for achieving financial site-specific goals and objectives.

Key Responsibilities

• Drives quality and excellent customer service through the daily management of employees and site programs. Effectively answers all customer questions and handles complaints.
• Manages sales and volume at the site level by directing on-site sales & promotional efforts. Prepares daily deposits, safe reconciliation, and other reports, as required.
• Leads recruiting, hiring and retention efforts for site team. Responsible for ensuring proper staffing and scheduling for assigned location. Ensures all training and development of site staff to company standards. Appropriately addresses employee performance issues and recognizes good performance.
• Monitors and manages site through cleanliness, value, equipment operation and service. Ensures daily openings and closings are on schedule and standards and procedures are maintained.
• Creates and promotes a safe and positive work environment while effectively executing the company safety program.

Key Relationships:

• Maintenance group
• Field Marketing Representative
• Functional groups: HR, Finance, Safety, and IT

Qualifications, Skills & Experience

• 1-3 years of supervisory experience in a retail or service capacity.
• Degree or certification preferred.
• Mechanical and chemical knowledge preferred

Skills and Experience

• Customer service or retail management experience
• Excellent written and verbal communication skills
• Proficient computer skills including Microsoft Office Products

Competency and Personal Attributes

• Ability to build and foster a “team” environment
• Strong organizational abilities
• Exercises sound judgement
• Problem solver
• Results oriented
• Ownership mentality
• Possesses high level of integrity and ethics