Fraud Investigations Analyst

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Overview

The fraud investigation analyst role at ID.me is responsible for examining, identifying, and mitigating potential fraud cases within our member network. This role involves identifying patterns in fraudulent activity impacting multiple products and partners across all of ID.me verticals, including our eCommerce platform. This role will involve collaborating across product, engineering, and member support teams to influence and inform security and product decisions.

Responsibilities

• Observe user behavior and analyze signals to identify First, Second, and Third Party fraudulent activity such as account takeover, social engineering, compromised/ fraudulent documentation, and family member account involvement.
• Provide expertise and insight into combating eCommerce and payment fraud.
• Research and identify fraudulent user activity and suspend/cancel accounts from further activity.
• Monitor user logs to identify unauthorized transactions ,fraudulent accounts, and emerging fraud vectors.
• Maintain fraud analysis models to improve the efficiency and effectiveness of ID.me products.
• Identify system/product improvements and recommend anti-fraud processes to prevent fraudulent activities.
• Work closely with the Member Support team to research and take action on user accounts.
• Work cross-functionally across the Product, Engineering, and Member Support to influence and inform security and product decisions.
  
  

Qualifications

• 5 years of experience in fraud analysis/investigation, threat intelligence, cybersecurity, or data science.
• Extensive knowledge and experience of various fraud techniques, tactics, and procedures in a marketplace, eCommerce, or retail environment.
• Proficiency with fraud detection software and analysis tools
• Strong analytical/problem-solving skills, including node analysis
• Prior experience with risk analysis, and risk management
• Excellent verbal and written communication skills; you have the ability to deliver technical data in a digestible format to stakeholders of all technical literacy levels
• Ability to work independently and autonomously, as well as part of a team
• Understanding of machine learning models and their application in fraud detection.
• Bachelor’s degree in data science, criminal justice, or a technology/quantitative discipline
  
  

Preferred Qualifications

• Certifications such as Certified Fraud Examiner (CFE) or equivalent.
• SQL-based data analysis
  
  

The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

U.S. Pay Range

$66,300—$77,665 USD

Sunnyvale & Mountain View, CA Pay Range

$79,560—$93,198 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.