What are the responsibilities and job description for the Desktop Support position at IDC Technologies?
Job Description
Role : Desktop Support
Location : York, PA,17408 Onsite from day one)
Duration : Contract 6 Months (with possible extension)
Job Description:
Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users. Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
Required Skills and Experience:
- Demonstrated understanding of the Customer IT Environment
- Demonstrated technical knowledge of supported platforms (e.g., Equipment, Software, Windows or Apple PC platform, supporting Network)
- Proficient communication skills
- Demonstrated technical experience supporting mobile devices
- Work experience and extensive knowledge of Windows builds and Software break/fix
- Working knowledge of the Customer ITSM Tool
- Working knowledge of Software distribution tools and Active Directory
Education and Certification:
- Formal IT training or related technology associate's degree or technical certification (e.g., MSA, MCSE, ACMT, ACSP) 20 hours of ongoing professional training per year .